Client Success Manager, Enterprise Sales

Your Impact on our Mission

Enterprise Customer Success Managers empower providers to maximize the value of Zocdoc and play a critical role in advancing some of our most important customer relationships. In this role, you will own the day-to-day success of a portfolio of complex healthcare organizations, serving as a trusted advisor while balancing strategic partnership, commercial outcomes, and operational execution.

You are a value-added consultant, tasked with delivering well-timed, data-driven insights leading to successful outcomes for your customers. Our ECSMs don’t shy away from challenging conversations — they champion new ideas, inspire innovation, and appropriately challenge the status quo, all in the name of driving Zocdoc’s most important partnerships forward into the future.

You’ll enjoy this role if you are…

Commercially minded. You understand your customers’ businesses, identify opportunities to create greater value, and are comfortable influencing customers toward actions that drive stronger outcomes

Excellent at prioritization. You can manage a high volume of competing priorities and make thoughtful decisions about where your time and attention will have the greatest business impact

Comfortable operating at scale. You know how to deliver a strong customer experience across a large and varied portfolio without treating every account or request the same

Intellectually curious. You dig into data, ask thoughtful questions, and look for patterns that can help your customers and Zocdoc operate more effectively

A courageous communicator. You are comfortable having direct conversations, challenging assumptions, and using data to build conviction and influence decision-making

Hungry for collaboration. You understand that customer success is a team sport and take ownership of bringing together the right people — both from our clients and from Zocdoc — to drive results

Your day-to-day is…

Owning the day-to-day relationship and success of a portfolio of healthcare customers, balancing proactive engagement with a high volume of evolving account needs

Using performance data and customer insights to identify opportunities, develop recommendations, and influence customers toward actions that improve adoption, utilization, and return on investment

Managing the commercial health of your accounts by understanding each customer’s business, identifying opportunities to deepen the partnership, and driving toward shared goals

Leading customer conversations around new products, capabilities, and strategic initiatives, translating Zocdoc’s evolving vision into a compelling story for your customers

Partnering across sales, support, technical services, product, and other teams to solve complex customer challenges and ensure the right resources are focused on the highest-impact opportunities

Looking across your portfolio to identify trends, prioritize business impact, and develop scalable approaches that improve outcomes for both customers and Zocdoc

You’ll be successful in this role if you have…

Relationship and account management experience. You have 2–4+ years of professional experience in customer success, account management, or another client-facing role where you owned ongoing customer relationships

Experience managing complexity at scale. You have successfully managed a sizable book of business or a high volume of customers, projects, or competing priorities simultaneously

Strong commercial skills. You can connect customer needs to business outcomes, recognize opportunities to create additional value, and influence customers toward action

Strong analytical and communication skills. You are comfortable interpreting data, developing a clear point of view, and communicating recommendations confidently to customers

Excellent judgment and prioritization. You can distinguish between what is urgent and what is important and consistently focus your effort on the work with the greatest potential impact

High ownership. You take responsibility for moving work forward, navigating ambiguity, and coordinating across teams rather than waiting for someone else to solve the problem

A creative eye for how to do things better. You identify opportunities to improve both the customer experience and the way we operate internally

An appetite for continuous learning. You actively seek feedback and coaching and are motivated by opportunities to continue developing your craft

Adaptability. Our customers are evolving and so are we. You are comfortable navigating change, learning new ways of working, and helping customers do the same

Benefits:

Flexible, hybrid work environment at our convenient Soho location

Unlimited Vacation

100% paid employee health benefit options (including medical, dental, and vision)

Commuter Benefits

401(k) with employer funded match

Corporate wellness program with Wellhub

Sabbatical leave (for employees with 5+ years of service)

Competitive paid parental leave and fertility/family planning reimbursement

Cell phone reimbursement

Catered lunch everyday along with beverages and snacks

Employee Resource Groups and ZocClubs to promote shared community and belonging

Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$85,000—$115,000 USD