Billing Operations Manager

ABOUT THE ROLE

ElevenLabs is scaling fast – new enterprise customers, new products, new markets. The Billing Operations Specialist is the person who makes sure every deal that closes is reflected correctly in our systems.

This is an operational ownership role, sitting at the intersection of Sales, Customer Success, Finance, and Engineering – responsible for the full billing lifecycle of our enterprise accounts, from provisioning a new customer on day one to cleanly closing out a churned account. You'll resolve discrepancies before customers notice them, catch configuration drift before it becomes a revenue problem, and build the processes that make billing feel invisible to everyone else. You'll also work on projects and programs that evolve the sophistication of our billing processes and our tooling, and help with things like pricing migrations and other critical efforts.

The ideal person is someone who is obsessive about accuracy and automation, comfortable navigating ambiguity, and energized (not frustrated) by the complexity of managing billing at scale across thousands of accounts.

Provisioning

- Translate closed-won deals from Salesforce into correctly configured subscriptions in our billing platforms, such as Stripe – pricing plan, billing interval, contract start date, trial periods, discounts

- Own the reconciliation between executed order forms and what's been requested for provisioning; work with Sales and Legal to resolve any gaps

- Partner with Engineering to identify automation opportunities and build guardrails that make provisioning faster and more accurate over time

Subscription & account management

- Process mid-cycle changes and manage renewal mechanics – upgrades, downgrades, seat changes, plan switches, and so on.

- Handle offboarding cleanly: close subscriptions, issue final invoices or credits, ensure no residual billing

- Resolve invoice discrepancies raised by customers or flagged by the Customer Success team – incorrect amounts, missing credits, misapplied discounts

Revenue integrity

- Run periodic audits of active subscriptions to verify billing matches contracted terms

- Identify and remediate ghost subscriptions, duplicate customers, and orphaned invoices

- Support month-end and quarter-end close by reconciling billing platforms with Finance's records

- Surface pricing or configuration anomalies to relevant teams.

REQUIREMENTS

Must-have

- 2-5 years in billing operations, revenue operations, finance operations or a similar role supporting B2B or enterprise customers (adjust the range for level)

- Hands-on experience with a subscription billing platform, ideally Stripe Billing or similar (Chargebee, Zuora, Recurly), including subscriptions, invoices, credits, coupons and billing intervals

- Experience turning closed-won deals and order forms into correct billing configurations (pricing plan, start date, trial, discounts)

- Strong attention to detail and a record of catching discrepancies before customers do

- Can read a contract or order form and spot gaps against what was requested for provisioning

- Experience reconciling billing data to finance records, including supporting month-end or quarter-end close

- Comfort working with Salesforce (or another CRM) as the source of truth for deals

- Clear written communication and ability to work across Sales, Customer Success, Finance, Legal and Engineering

- Comfortable with ambiguity and with managing a high volume of accounts without losing track

Strong plus

- Experience with usage-based or hybrid pricing

- Familiarity with SQL, spreadsheets at scale (pivots, lookups), or BI tools, for audits and reconciliation

- Experience building automation or scripts, or partnering with Engineering on guardrails (APIs, webhooks, no-code tools)

- Experience running subscription audits, such as finding ghost subscriptions, duplicate customers and orphaned invoices

- Experience with pricing migrations or billing-system migrations

- Exposure to ASC 606 or revenue recognition basics

- Experience with a quote-to-cash stack (CPQ, contract management, ERP such as NetSuite)

- Experience at a high-growth SaaS or AI company

LOCATION

This role is remote-first, so it can be executed from anywhere in the United States or Europe.

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