Account Executive - Enterprise - Telecommunications
ABOUT THE ROLE
We’re looking for an experienced, motivated Enterprise Account Executive to drive ElevenLabs’ growth across the telecommunications industry - including wireless carriers, broadband providers, cable companies, and other communications service providers.
Telecommunications companies support millions of customer interactions every day across service, sales, billing, technical support, retention, and field operations. Voice is already central to how these businesses engage with customers, creating a significant opportunity for conversational AI to improve customer experience, increase efficiency, and unlock new revenue.
Our ideal candidate is passionate about the transformative potential of AI voice technology and eager to act as a strategic partner, helping leading telecommunications companies reimagine how they serve, support, and communicate with their customers.
IN THIS ROLE, YOU WILL
- Build and manage a growing portfolio of enterprise telecommunications accounts to help ElevenLabs achieve its revenue goals
- Identify opportunities where conversational AI can drive growth, automation, or cost efficiency across customer-facing and internal workflows - including customer care, technical support, sales, retention, billing, collections, field service, employee enablement, and multilingual communications
- Develop and maintain a deep understanding of the telecommunications and conversational AI landscapes, including customer priorities, competitive solutions, emerging technologies, and evolving customer expectations
- Demonstrate expertise around how ElevenLabs’ voice technology can create value across contact centers, virtual agents, in-app assistants, outbound communications, branded voice experiences, and creative content
- Develop and execute account strategies across the full buying group - including Customer Experience, Care and Operations, Digital and Product, IT and Engineering, Marketing, and Procurement - landing with one high-impact use case and expanding across business units, customer journeys, and markets
- Navigate complex telecommunications environments and identify opportunities to integrate ElevenLabs with existing contact center, CCaaS, CRM, and operational technology ecosystems
- Partner closely with Forward Deployed Engineers to design high-impact solutions, manage successful Proofs of Value with customers, and establish a path to scaled production deployment
- Serve as a trusted advisor by educating customers on generative AI and voice while helping shape ElevenLabs’ telecommunications playbook, including our ICP, messaging, use cases, and customer references
REQUIREMENTS
- 7+ years of quota-carrying enterprise sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms
- Experience selling to telecommunications companies - including wireless carriers, broadband providers, cable companies, or other communications service providers
- An established network and strong relationships across the telecommunications industry
- Proven success closing seven figure deals and managing complex, multi-stakeholder sales cycles
- Experience selling to both technical buyers - such as Product, Engineering, IT, and Architecture, and business buyers across Customer Experience, Care, Operations, Digital, and Marketing
- Ability to understand a customer’s business, operational environment, and requirements for success, then translate ElevenLabs’ capabilities into solutions that deliver measurable value
- Proficiency navigating enterprise procurement, security, legal, and technical validation processes, with the ability to operate autonomously and partner effectively across functions
- Strong executive presence, the ability to build relationships at the C-suite and senior leadership level, and a willingness to travel frequently for onsite customer meetings and industry events
- Comfort operating in an early-stage, high-growth environment where ambiguity is the norm and priorities evolve quickly
- Passion for voice and audio AI and its potential to transform customer experience across the telecommunications industry
LOCATION
This role is remote-first and can be based anywhere in the United States; however, the ability to operate across EST, CST, or PST time zones is required. We have a preference for candidates based in New York or San Francisco, with the option to work from one of our offices.
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