Billing and Collections Specialist - 6 Month Contract

Monks is a global, digital-first marketing, technology, and creative consultancy operating at the intersection of creativity, media, data, and culture. In APAC, our 700-strong team spans 14 offices across 11 countries, connected by a single, unified operating model.

As pioneers in the AI economy, we live an AI-first culture internally while helping enterprise clients shift from manual workflows to AI-native orchestration—scaling custom agent solutions (Monks.Flow), AI-driven campaigns, and next-gen AI search capabilities. By connecting brand strategy, media, data, and emerging technology around the consumer, we build intelligent platforms and content ecosystems for the world’s leading brands. We foster a diverse, equitable, and inclusive workplace where authentic collaboration fuels industry-changing work.

The Role

We are looking for a Billing and Collections Specialist to work in our Finance team. Based in Kuala Lumpur, this role will perform Billing and Collections activities for entities across the region, working to standardised processes, and working in an efficient, and compliant manner while meeting local operational needs.

The successful candidate will report to the Billing and Collections Team Leads and will work within the Order-To-Cash and APAC Finance Team.

This is a 6 month fixed term contract.

What You'll Do

Billing:

Review contracts/IOs/SOWs to ensure appropriate approval and billing rates/rules.

Collaborate with delivery teams to resolve invoice discrepancies in a timely manner.

Reconcile COGS accrual and bills on a monthly basis.

Assist with ad hoc projects as needed.

Collections:

Manage the end-to-end collections process for assigned customer accounts, ensuring timely receipt of payments.

Monitor overdue accounts and proactively follow up with customers via email or other agreed channels.

Collaborate with customers, billing teams, business team members and Cash Application teams to resolve invoice discrepancies and disputes.

Maintain accurate records of collection activities, customer interactions, and payment commitments in the system.

Ensure compliance with internal policies, credit terms, and regulatory requirements.

Work closely with customers, Cash Applications, Billing, Credit, and Controllership to resolve disputes and ensure accurate customer account management.

What You'll Bring

A Bachelor's degree in Finance or Accounting is essential.

Strong knowledge of ERP systems’ functionality, specifically NetSuite, is highly desirable.

Minimum 2 years’ experience working within an AR or Billing (Order-To-Cash) function.

Strong ability to monitor complex data workflows and identify issues before they impact the business.

Excellent communication skills

A command of written and spoken English appropriate for effective global performance.

Ability to deliver accurate results under tight deadlines and manage competing priorities effectively.

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