Operations Coordinator

About the Role

Monks is on the lookout for an Operations Coordinator to join one of our largest client teams and play a key role in how we allocate, optimise, and support talent across our projects. You’ll work across multiple creative and production disciplines, partnering with project teams and craft leads to understand each project's needs, identify the right talent, and make smart staffing decisions across competing priorities. This is more than a scheduling or booking role. We’re looking for someone who can understand the bigger picture, challenge requests when needed, anticipate problems, and proactively find solutions that make the best use of our teams, time, and budgets.

Responsibilities:

Own resource allocation across multiple projects and disciplines, balancing availability, skills, utilisation, timelines, and business priorities.

Partner with your Ops Lead, as well as Account + Production, to understand project needs and build effective staffing plans.

Assess briefs and scopes critically, challenging staffing requests when needed and recommending the right roles, allocations and timing for the work.

Navigate competing priorities and resource constraints, negotiating with stakeholders and proactively proposing viable alternatives.

Maintain accurate visibility of bookings, availability, and capacity to support fast and informed staffing decisions.

Oversee the onboarding and offboarding experience for freelancers and new team members to ensure a smooth transition.

About You

The essentials:

Strong understanding of creative and production workflows, with the ability to quickly understand different disciplines and translate project needs into effective staffing solutions.

Demonstrated ability to manage multiple requests, resources, and priorities simultaneously.

Highly autonomous and solutions-oriented: you’re comfortable making decisions, negotiating priorities, and moving things forward without constant direction.

Excellent organisational skills and attention to detail, with the ability to keep resource and capacity information accurate in a fast-moving environment.

Excellent written and spoken English, with professional fluency to confidently navigate nuanced conversations, negotiations, and relationships with global stakeholders.

Comfortable working with resource/project/finance management tools such as Monday.com and NetSuite, as well as being able to adapt to fast-moving internally developed tools.

Not a must, but a plus:

Previous experience in Resource Management, Creative Operations, Production Operations, Traffic Management, Workforce Planning or a similar role within an agency or fast-paced creative/production environment.

Experience with pitches, RFPs, retainers, and agency staffing models.

Experience managing freelance or external talent.

Familiarity with digital and AI productions

Project Management experience combined with a strong interest in resource planning and operations.

Good understanding of budgets, timelines, and the cost implications of staffing decisions.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

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