Bilingual (Spanish) Training Specialist, EMEA
Keeper is hiring a motivated and passionate Bilingual (Spanish) Training Specialist to join an expanding team within our EMEA B2B Support division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for exceptional customer training.
About Keeper
Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com.
About the Role
The Bilingual (Spanish) Training Specialist is responsible for delivering training programs and materials aimed at educating business customers and partners on the functionalities, features, and best practices related to our Keeper services. The Training Specialist will lend a hand in designing and creating new training modules, along with ensuring that we are consistently updating to best practices. The goal is to ensure customers and partners can effectively utilize the software to drive business success.
Responsibilities
Conduct training sessions for customers to ensure they are proficient in using our products and can maximize their benefits while tailoring training content to different audience types and skill levels
Help create engaging and effective training materials, including guides, videos, webinars, and other resources to facilitate learning
Conduct training sessions, workshops, and webinars virtually, providing guidance on software usage, customization, and optimization. Ensure interactive and participatory training sessions that encourage questions, discussions, and hands-on experience
Engage with customers to assess training needs, gather feedback, and continuously improve Keeper training programs and materials. Offer post-training support and follow-up sessions to address questions, provide clarifications, ensure successful adoption and gather feedback to improve the functionality and usability of our solutions
Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each training
Maintain an organized repository of training materials and resources for easy access and reference. Collaborate with internal teams to share knowledge and insights gained from training sessions, aiding in product enhancements and customer support
Communicate with Spanish and English speaking customers, both verbally and in writing
Required Experience
1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment
Must be bilingual, native Spanish with English fluency (both verbal and written)
Strong understanding of SaaS products and technologies
Excellent communication and presentation skills
Ability to adapt training content to varying audience needs and skill levels
Exceptional organizational and project management skills
Experience with Google docs and MS-office tools
Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships
Strong analytical and problem-solving skills
Ability to work independently and as part of a team, across global regions and time zones
Benefits
Onsite lunches
Private healthcare (no wait period)
Pension contribution (no wait period)
Sick Pay
Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.