Account Executive, Mid Market
The opportunity
We are looking for an experienced Account Executive to join our Sydney-based sales team and own new-business growth across Malaysia, Singapore, and Hong Kong.You will manage the full Mid-Market sales cycle, from outbound prospecting through to close, while building trusted relationships with senior customer stakeholders across the region. This role requires a consultative, value-based selling approach and the ability to adapt to different APAC markets and buying environments.
What you’ll be doing
Own new-business sales across Malaysia, Singapore, and Hong Kong.
Build and manage a healthy pipeline across Mid-Market and Enterprise accounts.
Generate and progress pipeline through a balanced inbound and outbound approach.
Ensure at least 40% of total qualified pipeline value is sourced through outbound activity, measured quarterly.
Manage the complete sales cycle, from prospecting and discovery through to negotiation and close.
Develop compelling, tailored product demonstrations and business cases based on customer needs.
Build relationships with senior commercial, customer experience, and technology stakeholders.
Maintain accurate forecasts, consistent CRM hygiene, and clear visibility of revenue performance.
Develop strong product knowledge and effectively communicate the value of Fin and Intercom’s broader platform.
Represent the voice of the customer to Marketing, Product, Customer Success, and other internal teams.
Contribute to a high-performing sales culture through collaboration, knowledge sharing, and peer support.
What we’re looking for
5+ years of quota-carrying Account Executive experience, including at least 3 years selling SaaS.
Fluent spoken English with strong written English.
Previous working experience in these regions, through outbound and working with partners.
A proven track record of meeting or exceeding new-business targets.
Demonstrated success closing complex, multi-stakeholder Mid-Market and Enterprise deals.
Proven ability to source at least 40% of qualified pipeline value through outbound prospecting.
Strong discovery, consultative selling, value-selling, negotiation, forecasting, and closing skills.
Experience engaging senior commercial, customer experience, or technology stakeholders.
The ability to sell effectively across Malaysia, Singapore, and Hong Kong and adapt your approach to different customer and market contexts.
Commercial curiosity, resilience, intellectual curiosity, and a strong sense of ownership.
How success will be measured
Achievement of new-business quota and revenue targets.
At least 40% of qualified pipeline value sourced through outbound activity each quarter.
Consistent creation and progression of high-quality Mid-Market and Enterprise opportunities.
Forecast accuracy and disciplined CRM management.
Successful engagement and relationship development with senior customer stakeholders.
Positive contribution to the wider APAC sales team and customer feedback loop.
Benefits
Competitive salary and equity in a fast-growing technology company.
Catered lunch every weekday, plus a fully stocked kitchen.
Regular compensation reviews to recognise strong performance.
Unlimited access to Claude Code and best-in-class AI tools, with experimentation and building encouraged.
Flexible paid time off policy.
Healthcare stipend towards private health insurance for you and your partner or spouse.
MacBook as standard, with Windows available for certain roles where needed.
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