Youth Program Manager

Career Team is looking to hire a Youth Program Manager who will be responsible for oversight and coaching to the Youth Career Advisors and coordinating with the Program Advisor. This position will approve enrollment applications, assess caseloads, and complete monthly report outs related to the Youth program. The Youth Program Manager role is performed under the supervision of the Deputy Director.

Your Impact on Career Team’s Success:

Provide supervision and support for all Youth Career Advisors

Support and collaborate with the local Center Managers and Deputy Director

Collaborate with the Program Advisor on scheduling trainings to support the Youth team

Manage the team’s active caseloads for served programs

Coordinate with the local team on Work Experience (WEX) opportunities for Youth participants

Oversee program referral pathway processes

Ensure that Career Advisors maintain accurate written case records in Work In Texas and files that are necessary to meet contractual requirements

Assist in developing and implementing casework service plans for complex cases

Support Career Advisors in removing barriers for participants

Work with the Program Advisor to ensure all staff are trained on all systems such as Work In Texas and are committed to upholding data integrity

Assess, manage, and maintain a caseload of new registrants as well as carryover participants

Track clients’ progress in training and job search activities monthly

Case note all interactions with clients in Work In Texas in a timely manner meeting compliance

Build strong partnerships with community organizations

Visit Career Advisors at access points to ensure connectivity and strong partnerships

Develop and implement strategies to incorporate a focus on performance objectives in the daily operations of organizational staff

Help drive customer success and positive outcomes for contractual measures

Provide training and career coaching on assessments to help establish career goals aligned with the skill needs of area business and industry

Prepare and present reports of activities and accomplishments

Maintain accurate and thorough completion of required documentation and reports through the data management system

Approach each day and task with a “ZAG” mindset

Other duties and projects as needed

The Ideal Qualifications for this Position Include:

Bachelor’s degree in business, marketing, public relations, or community organization or development

2+ years of experience in business, marketing, public relations, education, human and/or workforce development services

Knowledgeable about the WIOA Youth program and other workforce program requirements

A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality

Knowledgeable about the local region and relevant partners (preferred)

Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive

Ability to give presentations and workshops (public speaking)

Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills

Computer literate with proficiency in Microsoft Office (e.g., Word, Excel), PowerPoint, training platforms, and case management or customer relations software applications

Exceptional time management skills to meet deadlines and work under pressure

Excellent verbal and written communication skills

A Valid Driver’s License

Additional Skills/Knowledge Career Team Would Love for This Role:

Bilingual or Multilingual

Master’s or MBA degree

Strong multitasking abilities and proactive approach to tasks

Training in Trauma Informed Care, evidence-based practice, and/or whole family services

EMPLOYMENT TYPE:  Full-Time, Exempt Employee

Salary: $77,000-$88,000/yr

Job Site: On Site

Travel: 40% travel within the region

About Career Team: