WIOA Program Lead

TITLE: WIOA Program Lead

REPORTS TO: Project Director

LOCATION: Snohomish County, WA

EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee

Priority Review: Applications are reviewed on a rolling basis, and interviews may be scheduled before the application window closes. We encourage interested candidates to apply and complete the interview process as early as possible.

Career Team is looking to hire a WIOA Program Lead who will be responsible for all coordination of assigned programs and management of services within those programs. Responsible for the implementation of Policies and Procedures. Manage and conduct analysis of workforce activities to evaluate compliance with policies and procedures and adherence to contract requirements. This role will be performed under the Project Director.

Your Impact on Career Team’s Success:

Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction

Manage and lead program staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate review of all case files, that staff have no disallowed costs with eligibility

Ensures appropriate action is followed to correct deficiencies

Identify community partnerships, collaborate with other professionals and maintain partner relationships

Strong business acumen

Evaluates and understands all performance goals at the beginning of each program year to effectively impact each performance measure, establishes procedures to ensure all staff are following all prescribed strategies to impact the performance measures

Develops and maintains effective teamwork strategies

Identifies and addresses needs for staff training

Direct, control, and supervise the work activity of career advisors, deliver timely coaching and conduct employee evaluations when scheduled

Utilize and model extreme customer service behaviors in all interactions with internal and external customers

Approach each day and task with a solutions-oriented and responsive mindset

Lead team meetings

Author programmatic monthly and quarterly reports

Other duties and projects as needed

Other Job Duties:  This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required.  The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

To Qualify for This Role, You Must Have:

A Bachelor's Degree in Business Administration, Psychology, Social Services or a related field or equivalent experience with 2-3 years of proven management skills

Minimum of five years of supervisory or management experience

Preferred knowledge of the workforce development program operations and development.

Strong business knowledge of customer service best practices and performance management

Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive

Experience in training and coaching/mentoring

Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to interact with employees at all levels

Excellent interpersonal skills and both written and oral communications skills

Need strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment

Ability to lead in a dynamic team environment - must have excellent teamwork and interpersonal skills

Must have a valid driver's license and adequate vehicle insurance coverage

Additional Skills/Knowledge Career Team Would Love for This Role:

Strong computer skills in MS Excel and Google Sheets

Experience and knowledge of workforce development contracts/programs

Astounding ability to multitask and be proactive

Salary: $65,500 - $69,000/yr

Salary is commensurate with education and experience. Career Team offers a competitive benefits package including healthcare, dental, and personal/vacation time.

Travel:

Travel for this role is primarily limited to necessary trips within Snohomish County to support project operations and partnerships. All travel outside of Snohomish County must be submitted for prior approval to the Project Director.