VIP New Business Associate (CA/TX)

About the role

Underdog's VIP program is how we turn our biggest fans into our best customers — and this role owns that relationship end to end. As a VIP New Business Associate, you'll be the person our highest-value prospective players talk to, and the one who decides whether that relationship turns into loyalty.

Build and own relationships with prospective VIP players, driving growth of Underdog's premier VIP engagement program

Grow a strong VIP user base in your assigned states and build lasting customer loyalty through direct, hands-on relationship management

Run acquisition strategies that bring new players onto the platform and get them onboarded and engaged from day one

Turn player activity data and feedback into concrete platform improvements and new growth opportunities

Own the full player relationship — organizing local events, keeping up regular communication, and resolving escalations when they come up

Apply Underdog's VIP policies and guidelines, with responsible gaming as a first principle in every interaction

Who you are

You have 3+ years in a customer-facing role — sales, account management, or high-touch service in retail or restaurants — where you owned the relationship, not just the transaction

You take initiative without being told what to work on, and you follow through until there's a result

You write and speak clearly, and you build real rapport with people you've just met

You use data and trends to decide what to do next, not just instinct

You can travel within your assigned state and work nights and weekends around games and events

Even better if you have

Corporate-level account management experience

Experience in the sports, gaming, or entertainment industry

Our target starting base salary range for this position is between $77,000 and $85,000, plus target equity. The starting base salary will depend on a number of factors including the candidate's skills and experience, among other things.

What we can offer you

Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)

16 weeks of fully paid parental leave

Home office stipend

A connected virtual first culture with a highly engaged distributed workforce

5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents