Deployment Coordinator Supervisor

Position Summary

We are seeking a Deployment Coordinator Supervisor (DCS). This role leads a team of Deployment Coordinators and serves as the senior administrative and operational authority for deployment readiness, travel execution, and compliance across assigned personnel.

The DCS ensures all personnel are prepared to deploy on time, that travel and expense activities meet contract and Department of Defense requirements, and that deployment coordination processes are executed consistently and at scale. The role is responsible for workload management, escalation handling, process standardization, and cross functional alignment.

The work requires a high degree of adaptability and flexibility to support a rapidly changing operational environment. The DCS will oversee team use of systems such as Microsoft Dynamics 365 (D365 or ABACUS), Concur, Monday.com, SharePoint and the Synchronized Pre deployment Operational Tracker (SPOT). Strong leadership, attention to detail, and the ability to influence across functions are essential.

What You'll Do

Supervise, coach, and develop Deployment Coordinators across multiple sites; assign/prioritize workload and monitor output, quality, and responsiveness

Establish performance expectations; run performance reviews; support hiring, onboarding, and training; serve as escalation point for complex/high-impact issues

Oversee deployment coordination execution end-to-end (personnel/files); validate accuracy, completeness, and compliance; standardize workflows across timekeeping, expenses, and travel

Monitor service levels and operational metrics (response times, submission deadlines, compliance); identify gaps and drive corrective actions

Lead timecard oversight in D365, including review cadence, missing timesheet enforcement, correction routing, trend identification, and process improvements

Manage expense reporting oversight to ensure timely, accurate submissions and contract compliance (receipts, categorization, escalations resolution)

Oversee travel authorization preparation and booking coordination, ensuring JTR/contract compliance, timely approvals, and resolution of approval bottlenecks

Ensure deployment readiness completion (Theater Entry Requirements, SPOT entries, Letters of Authorization, renewal tracking), validate readiness prior to deployment, and manage schedule risks

Oversee onboarding/offboarding execution (system engagement within 24 hours, training coverage, termination/deactivation processes, final submissions) and improve readiness timelines

Own systems/data governance (Teams/SharePoint/Monday/D365/Concur/SPOT, trackers, audits, troubleshooting) and coordinate cross-functionally with Site Ops, Finance, People, and Travel partners to resolve issues and implement standard operating procedures

What You Bring

Program Operations / Admin Leadership: 5–7 years of experience supporting program operations and/or administrative leadership, including managing travel, expenses, and program administration in government or complex corporate environments with demonstrated team leadership responsibilities

DoD Travel & Per Diem Compliance: Working knowledge of DoD travel regulations, with strong familiarity with Joint Travel Regulations (JTR) and government per diem rules; able to ensure compliance at scale

Systems & Tools Expertise: Advanced proficiency in Microsoft Office Suite and collaboration tools (e.g., Teams, SharePoint, OneDrive). Experience with enterprise platforms such as Microsoft Dynamics 365 or ABACUS, plus Concur, and ability to drive adoption of Monday.com and SPOT across the team

Leadership, Prioritization, and Operational Discipline: Proven ability to manage multiple priorities, lead teams effectively, and maintain high operational standards across high-volume workflows

Communication, Training, and Stakeholder Influence: Strong written and verbal communication skills; ability to train and guide stakeholders at multiple organizational levels and influence outcomes

Attention to Detail & Data Quality: Demonstrated ability to enforce rigorous standards for accuracy, compliance, and documentation quality

Adaptability in Dynamic Environments: Ability to lead through shifting priorities, evolving deployment requirements, and time-sensitive operational needs

The following are preferred qualifications:

Experience supporting Department of Defense or government contracts, including knowledge of Fly America Act requirements and contract specific travel guidelines

Familiarity with SPOT and the Letter of Authorization process

Experience leading deployment readiness or operational coordination teams

Experience implementing process improvements or operational standardization initiatives

Experience using Monday.com or similar project management tools at scale

Benefits

Comprehensive medical plan options

HSA/FSA accounts

Dental and vision coverage

6% employer 401(k) match

Fully paid parental leave for all new parents

Generous PTO

Life and disability insurance

Long-term and Short-term disability coverage

AD&D Coverage

Pet Insurance

Employee Assistance Program

Subsided gym membership / plans through Wellhub

AAP/EEO Statement

This Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

Position Type and Expected Hours of Work

This is a full-time exempt position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require.

Work Environment

This job operates in an office setting.

Travel

This role requires occasional travel, approximately 10%

Base Pay Range

The salary or hourly compensation range shown above is a good faith estimate and reflects the expected base pay for this position upon hire. This is just one component of Metrea's overall approach to total rewards and final compensation decisions, including the ultimate salary or hourly rate agreed upon, may vary depending on factors such as job location, job-specific knowledge, skills, experience, and the overall negotiated compensation package. Eligible full-time employees also receive a comprehensive benefits package designed to support their health, wellbeing, and long-term success.

Pay Range

$68—$85 USD