Vice President, Client Management

The Role

As a Vice President, Client Management, you will be a senior leader within the Client Management organization at Modern Health and expected to play a role in the satisfaction and retention of all of Modern Health’s clients.   You will directly manage a team of strategic, enterprise and global client executives that are responsible for caring for our largest clients. You will also be tasked with driving various initiatives (including value realization and storytelling) across the entire book of Modern Health clients.

Ideal candidates will have significant prior experience managing large-scale client relationships as an individual contributor as well as experience leading teams to deliver exceptional results.  Candidates are highly proficient communicators and have exceptional client skills, with a proven track record of delivering results with Fortune 500 employers.  Commercial and financial acumen with the enterprise market is also a must.

This position is not eligible to be performed in Hawaii.

What You’ll Do

Lead a team of 5-8 high performing client managers / account directors that lead our largest client accounts

Develop executive relationships with clients in your portfolio in an executive sponsor capacity

In partnership with the SVP of Client Management, co-lead the deployment of Value Management client methodology to the entire Client Management organization.

Serve as the Client Management representative on a few key functional teams (eg Marketing, Pricing, etc), with the ability to effectively articulate and influence outcomes.

Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants

Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers

Use your exceptional financial acumen to lead with data and make recommendations for strategic positioning and growth

Serve as the leader of our growing Global team, helping us continue to refine and evolve that important part of our go-forward strategy.

Who You Are

Experience & Background

20-25+ years of high performance in client/account management/ consulting roles, with growing responsibility across organizations and ultimate experience leading P&Ls and/or jumbo market and global client relationships and teams.

Healthcare or benefits consulting/administration experience is preferred

Proven success strategically and autonomously managing a team and driving results across a matrixed organization

Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT).

Language Skills

Fluency in English is required; additional languages are a plus

Client Engagement & Management Success

Proven track record of leading teams and account portfolios to achieve strong retention, adoption, renewal, and expansion outcomes, including closing large and complex expansion opportunities

Skilled at developing and operationalizing account strategies that maximize customer value, strengthen executive alignment, and drive sustainable revenue growth

Ability to build trusted relationships with senior client stakeholders and position the team as a strategic advisor to customers

Proactive in anticipating account risks, establishing escalation strategies, and ensuring timely, cross-functional resolution of complex issues

Experienced in leading high-stakes client conversations, coaching others through objection handling, and overseeing complex negotiations with clients

Engaging, executive-level presentation skills with experience sponsoring and leading high-visibility initiatives such as QBRs and ABRs

Ability to understand each client’s unique health and benefits eco-system and able to consult as a thought partner and advocate for that client.

Skills & Mindset

Strong problem-solving and analytical skills, with the ability to translate customer data from tools such as Salesforce, Gainsight, and Looker into strategic priorities and actionable decisions

Demonstrated ability to understand complex client business landscapes, guide teams in aligning solutions to customer goals, and influence executive stakeholders

Enthusiastic about tackling new challenges, building scalable operating models, and creating processes that improve team effectiveness and customer outcomes, with keen attention to detail

Flexible and agile in fast-paced, cross-functional environments, with a strong sense of urgency, initiative, sound judgment, and accountability

Highly coachable and committed to developing others; receptive to feedback and capable of offering clear, candid feedback to peers, direct reports, and leaders

Balances humility and confidence in challenging conversations while influencing cross-functional priorities, resolving ambiguity, and advising senior leadership

Intellectually curious, quick to learn and share new tools, concepts, and best practices, and committed to fostering a culture of continuous improvement

Values & Mission Alignment

Deeply passionate about client and account management and committed to building a proactive, accountable, and high-performing team that solves challenges effectively

Genuine commitment to establishing the company as a trusted advisor by leading the delivery of long-term solutions to complex customer problems

Aligned with the company’s mission and motivated by the opportunity to improve outcomes across healthcare, benefits, and mental wellness

Benefits:

Fundamentals:

Medical / Dental / Vision / Disability / Life Insurance

High Deductible Health Plan with Health Savings Account (HSA) option

Flexible Spending Account (FSA)

Access to coaches and therapists through Modern Health's platform

Generous Time Off

Company-wide Collective Pause Days

Family Support:

Parental Leave Policy

Family Forming Benefit through Carrot

Family Assistance Benefit through UrbanSitter

Professional Development:

Professional Development Stipend

Financial Wellness:

401k

Financial Planning Benefit through Origin

But wait there’s more…!

Annual Wellness Stipend to use on items that promote your overall well being

New Hire Stipend to help cover work-from-home setup costs

ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more

Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

Pay Range

$216,320—$270,400 USD