Technical Support Engineer, Frontline
As a Technical Support Engineer, Frontline, you will be tasked with providing multi-platform technical support via phone, email, and chat, troubleshooting security and cloud issues alongside our engineering teams. You will document cases clearly and contribute to knowledge base resources that improve support quality and efficiency.
What Will You Do?
Primary responsibilities include:
Provide phone, email, and chat-based customer support to our growing customer base.
Document case activities and interactions with clear and concise information.
Strive to resolve customer issues based on SLAs.
Maintain excellent customer satisfaction through professional, proactive, and personal service.
Work closely with our research and development teams to determine root cause and possible solutions.
Contribute to our knowledge base by creating solution articles, how-to guides, and videos.
What Skills and Knowledge Will You Bring?
Ideal candidates will have:
1 or more years of experience in Technical Support, Customer Engineering, Systems Engineering, Security Engineering, or a related technical role.
Excellent customer orientation, with strong problem-solving and troubleshooting skills.
Excellent written and verbal communication skills.
Experience with endpoint and server-based security solutions is desired.
Experience with host-based security solutions is desired.
Proficiency in Windows, Mac, and Linux, with mobile platforms a plus.
Why SentinelOne?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
Equity & Rewards
Restricted Stock Units (RSUs)
Employee Stock Purchase Plan (ESPP)
Time Off & Wellbeing
Competitive leave benefits
Gender-neutral parental leave
Insurance & Financial Security
Private medical, dental, and vision insurance
Work Perks & Flexibility
Global home office allowance
Internet or mobile phone allowance
Hybrid work model with flexible hours
Wellness & Lifestyle
Wellness programs
Growth & Community
In-office lunch program