Team Leader (Content Claims/Video Editing)

MINIMUM REQUIREMENT QUALIFICATIONS

Thorough understanding of policies and best practices or risk management

High level of initiative, accountability, and self-motivation

The ability to build a productive and highly engaged work environment

Maintain calmness and composed under tight pressure and provocations

Ability to work independently and take responsibility for seeing things through to completion

Open to feedback and criticism

High Attention to detail

EDUCATION AND/OR EXPERIENCE

Bachelor's/College degree

2-3 years of experience working as a Team Manager in Customer Service, Back Office-related account

Demonstrated competency in the following areas is also required:

Video post-production support including video editing, asset/interstitial integration, metadata updates, adbreak implementation, platform uploads, re-edit/re-export requests, and other content operations support.

Video asset migration support including content transfer, validation, file organization, naming checks, and upload/migration tracking.

Social media video editing support for creator content across Facebook and Snapchat, including content preparation, editing, revisions, and project-specific requirements.

Adbreak implementation support based on video duration requirements, including review and placement of monetization segments.

Content operations support including video processing, asset handling, and workflow tasks based on client requirements.

Lead generation support including prospect research, lead identification, data gathering, and other activities to support sales pipeline development.