Systems Support Engineer (Night Shift)
Description
Keeper is hiring a driven Systems Support Engineer (Night Shift) to join our B2B support team. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.
About Keeper
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.
About the Role
Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.
Shift: Monday - Friday, 6:00pm-2:00am CT
Responsibilities
Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
Assist customers in the installation and deployment of Keeper’s software products
Track and monitor all support cases to ensure timely resolution and follow-up
Clearly identify, document, and find solutions for customer issues and product problems
Escalate critical customer situations to the appropriate level of management and engineering expertise
Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
Requirements
5+ years of experience in IT Management and System Administration
Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
Experience working with Single Sign On (SSO) environments
Experience setting up and configuring Active Directory
Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
Excellent command of Linux Shell and PowerShell
In depth knowledge of prem/cloud/hybrid environments
Working knowledge of Python
Preferred Requirements
Bachelor's Degree or equivalent experience
Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
Ability to adapt, overcome objections, and learn complex solutions
Excellent time management and communication skills
Benefits
Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Non-Exempt