Strategy & Operations, Program Manager

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Strategy & Operations team is responsible for driving cross-company readiness and response for critical moments and partners across the organization to manage both org and company-critical programs. Candidates should have a high level of maturity, strong executive presence, and strong judgment in complex high-profile situations.

About the Role

We are seeking a strong candidate with a proven ability to work with xfn teams and to manage internal alignment for critical priorities, including major product launches, external events that could impact our users and products and cross-cutting initiatives that require strategic support. This role will work closely with functional teams, with a particular focus on those working on product and trust & safety issues.

You will:

- Program manage special projects across Strategy and company-wide initiatives, requiring strong planning, cross-functional coordination, and familiarity with xfn teams — with a focus on safety.

- Absorb a significant amount of information from a variety of inputs to frame decisions and communicate clear updates, recommendations, and trade-offs for product focused audience and executive audience.

- Drive processes across various teams to ensure a unified, efficient response during critical periods.

- Actively collaborate with cross-functional teams to ensure effective prioritization and response to fast-moving issues

- Identify and prioritize emerging risks and escalations, support sensitive investigations, product mitigations and red-teaming.

We're looking for a blend of:

- 5–10 years proven experience working with Product/ technical teams, Program Management, Crisis Management, Escalations Management, Consulting or a similar role

- Demonstrated ability to work on and understand technically complex projects and program manage workflows.

- Experience working on projects and initiatives with a focus on integrity, operations and trust & safety.

- Demonstrated ability to clearly communicate challenges, recommendations and trade-offs under pressure.

- Outstanding organizational and written communication skills, including drafting executive level briefs or reports.

- A proven track record of effectively prioritizing and managing workloads, demonstrating a strong commitment to delivering high-quality results.

- Can collaborate with teams to create systems/tools to facilitate internal processes and rapid response to critical events.