Solutions Engineer
Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI
Role Description:
The Solutions Engineer will join ShipBob’s growing Revenue team responsible for understanding the unique strategic needs of each of our mid-market clients and delivering value to help facilitate their growth and success. The Solutions Engineer will partner with ShipBob’s Sales, Implementation and Success teams to align the merchant's key business objectives and technical requirements with a compelling technical solution. Acting as a trusted advisor, the Solutions Engineer will demonstrate our platform’s full potential, tailored to each merchant’s unique needs and personalized to their industry segment. This role reports to the Manager, Solutions Engineering.
What you'll do:
Architect Merchant Success: Collaborate with merchants to deeply understand their business goals and craft tailored solutions that align with both strategic objectives and technical requirements.
Deliver Sales Excellence: Support key sales stages—including demos, warehouse tours, RFPs, vendor assessments, and technical evaluations—by translating complex requirements into actionable insights.
Own Technical Discovery: Immerse yourself in merchants’ technical environments to uncover opportunities, anticipate challenges, and guide scalable solution design.
Drive Strategic Rollouts: Develop and communicate a clear technical vision and implementation roadmap that ensures timely, on-budget product launches with measurable impact.
Lead Cross-Functional Execution: Partner closely with Implementation Specialists to ensure flawless delivery of the roadmap, maintaining momentum and accountability across teams.
Stay Ahead of the Curve: Maintain deep expertise in industry trends, ShipBob’s evolving service offerings, and competitive differentiators to position value effectively.
Champion Product Innovation: Stay closely aligned with the product roadmap, evangelize new features with customers, and serve as a feedback conduit to inform product strategy.
Additional duties and responsibilities, as necessary.
What you’ll bring to the table:
Merchant-Facing Technical Expertise: 5–7 years of hands-on experience supporting merchants in SaaS and e-commerce environments, blending technical acumen with customer-centric problem solving.
Strategic Solutioning Expertise: Proven ability to translate complex business challenges into scalable, technical solutions that drive merchant growth and operational efficiency.
Technical Fluency with Business Impact: Comfortable navigating APIs, SQL, and scripting languages (e.g., Python, Ruby), while articulating how technical decisions align with business outcomes.
Cross-Functional Leadership: Demonstrated success in influencing stakeholders across Sales, Product, Engineering, and Implementation to deliver seamless merchant experiences.
Customer Empathy & Communication Mastery: Exceptional interpersonal and storytelling skills to build trust with merchants, simplify technical concepts, and drive alignment across diverse audiences.
Process Optimization Mindset: Experience building repeatable frameworks, documentation, and best practices that scale Sales Engineering operations and improve team efficiency.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Paid Holidays & Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary of up to $70,000. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.
#LI-EZ1