Services Coordinator II (Country Hills)

Property Name: Country Hills

Property Type: Family

Services Coordinator II

The Services Coordinator II plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of MidPen properties. The Services Coordinator II provides access to and delivers programs such as: After School Program, Summer Program, Academic Support and College Readiness Assistance,  ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions which builds trust and engagement.

Responsibilities:

Program Efficacy & Efficiency

Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations

Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered

Partnership Management

Familiar with Services’ partnership goals and selection criteria; actively engages and promotes property-level partners to support these goals/criteria and communicates with supervisor where improvements may be needed

Customer Service

Provides individualized support and service coordination for residents e.g., referral and/or enrollment support to specialized programs

Offer exemplary customer service and responsiveness to residents

Data-driven Decision-making

Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)

Effective Team Building

Models’ leadership at all levels and a can-do attitude with other team members

Cultivates collaborative relationships with Property Management and other colleagues

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and/or training in community development, social services, or related field; or an equivalent combination of education and relevant experience

Minimum of one (1) year experience working in any of the following related areas required:

Families, adults and youth in a diverse population

Youth (5-12 age range) in a classroom or after school setting

Older adults/elderly support and/or service to those with acute health conditions

Experience supporting program and service implementation and coordination

Experience collaborating with local service providers

Knowledge, Skills, and Abilities

Strong customer service orientation with excellent relationship‑building and conflict‑resolution skills

Effective judgment, discretion, troubleshooting, and creative problem‑solving when supporting residents

Commitment to working with underserved populations and to continuous learning in social services

Strong organizational skills, attention to detail, and ability to work independently and collaboratively

Clear written and verbal communication skills; able to navigate language barriers using translation tools

Proficient with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office Suite

Physical Requirements

Constantly perform desk-based computer tasks, frequently sitting

Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds

Working Conditions

Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required

Ability to travel between properties

Pay Range

$31.54 - $35.48 Hourly - Pay based on applicable experience and qualifications

Bilingual in English and Spanish required