Services Coordinator I (Emerald Hill)
Property Name: Emerald Hill
Property Type: Family
Services Coordinator I
The Services Coordinator I facilitates educational, wellness, and asset-building programs for MidPen residents, including after-school and summer programs, ESL support, health workshops, food distribution, financial training, and rental assistance. The role also leads outreach and community events by fostering relationships and a welcoming environment to help new residents build lasting connections.
Responsibilities
Deliver onsite programs and ensure compliance with standards and regulations.
Conduct outreach (door-to-door, phone, email) to promote resident services.
Prepare and submit required documentation for MidPen and external agencies.
Provide crisis intervention for low-to-moderate situations and follow mandated reporting procedures.
Support partnership goals and communicate improvement needs to supervisor.
Collaborate with local community agencies and monitor partner service delivery.
Assist with property-level needs assessments and follow-up actions.
Participate in property plan development and respond to resident needs.
Provide exemplary customer service and responsiveness.
Maintain accurate records and ensure timely reporting per policies.
Participate in team meetings, trainings, and property events; keep supervisor informed.
Foster collaboration with Property Management and colleagues.
Qualifications
Knowledge, Skills, and Abilities
Demonstrated customer service orientation and strong relationship and community-building skills to help new residents transition into their homes
Solid judgment, discretion, and problem-solving skills when working with families and students
Desire to work with high needs and untapped populations
Strong attention to detail and organizational skills and demonstrated ability to work independently
Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; bilingual requirements are determined based on resident/property population and will be applied accordingly
Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor
Working Conditions
Must be available to work 9:00 AM - 6:00 PM, Monday through Friday & a minimum of one but up to two or more evening(s) until 7:00 PM
Ability to travel between properties
Physical Requirements
Constantly perform desk-based computer tasks, frequently sitting
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
Rarely twist/bend/stoop/squat, kneel/crawl
Education and Experience
High School Diploma or GED and 1 year of experience and/or training in community development, social services, or related field; Progress towards a 2-year or 4-year college degree preferred.
Minimum of one (1) year experience working in any of the following related areas:
Families, adults, and youth in a diverse population
Youth (5-12 age range) in a classroom or after school setting
Older adults/elderly support and service
Experience supporting program and service implementation and coordination
Experience collaborating with local service providers preferred
Pay Range
$24.62 - $27.70 Hourly - Pay based on applicable experience and qualifications