Senior Technology Specialist

About the role

This is a key seat on a small, high-impact tech team inside Grüns, a fast-growing brand. You'll help design and build the systems backbone, support our order-to-cash process, and be the first line of defense on cybersecurity and IT support. You'll partner across the org, working shoulder to shoulder with the tech team to improve our stack, maintain what we've already built, and get every new hire set up to move fast on day one.

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL.

In this role, you will:

Support and maintain our ERP and enterprise systems, including the integrations that connect them, and troubleshoot Level 1 issues as they come up

Own day to day management of our order-to-cash process across DTC and retail integrations, including SKU mappings

Coordinate with vendors and teammates on system updates, patches, and upgrades

Build and maintain QA checks that catch data and system integrity issues before they become problems

Be the first layer of tech support for hardware, software, and collaboration tools

Manage day to day cybersecurity protocols and help improve our business continuity and disaster recovery posture

Document everything: process flows, system configs, troubleshooting steps, training materials

Lead technology improvement projects end to end, from requirements gathering with stakeholders through build, testing, training, and post-live support

Run technology onboarding for new hires, from equipment and access setup to training on our systems and tools, including AI tools like Superhuman and Wispr

Partner with other departments to spot technology needs and evaluate new tools that make the org faster

We're looking for someone who:

Has 2-3 years in technology support or similar work at a fast-growing company

Has strong technical aptitude and can troubleshoot complex hardware and software issues independently

Can point to a specific workflow or process they redesigned, walk through exactly what changed and why, and show what happened as a result

Has hands on experience with ERP systems, ideally something like Fulfil or Microsoft Dynamics

Approach to the role:

You have a bias to ship. If you see three people doing something manually, you automate it before the next standup

You're fluent in AI tools and use them to work faster, and you help others do the same

You treat internal teammates like customers: responsive, patient, and clear, without being a pushover on process

You document as you go. If it's not written down, it didn't happen

You're comfortable owning ambiguity and building process where none exists yet

Compensation & Benefits:

At Grüns, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is $90,000-$110,000 plus bonus depending on experience, paired with a comprehensive benefits package designed to support the well-being and growth of our team.