Senior Systems Administrator
About the role
MetaMask is building the infrastructure for a decentralised web. Our TechOps team keeps that infrastructure running — reliably, securely, and at scale. As a Senior Systems Administrator, you'll own the technical backbone that our engineers, product teams, and operations depend on every day.
You'll work across cloud and SaaS environments, driving improvements that raise the bar on system reliability and operational maturity. You'll be expected to bring judgment, initiative, and technical depth — and to operate with significant autonomy.
As a member of the TechOps team, you will drive the operational reliability of the technical ecosystems utilized by our global workforce. Beyond day-to-day administration, you will spearhead high-impact infrastructure initiatives that define our organizational maturity and technical trajectory. As the main IT point of contact for our employees, you will also assist with technical projects as we scale various teams.
What you'll do
Ticket management and remote support
Hardware and software support
Networking
Videoconferencing (both digital and physical)
Onboarding and offboarding tasks for new hires and departing employees
Procuring and shipping equipment to remote employees across the EU
General technical assistance
Execution of large-scale technical projects and company-wide technology initiatives
Work as part of the team responsible for the administration, performance, and reliability of cloud infrastructure across multiple environments, including Okta, Google Workspace, Slack, Zoom and Atlassian
Manage and evolve hybrid systems, ensuring seamless integration with cloud workloads
Administer and optimise the SaaS and MDM tooling stack that supports a globally distributed workforce
Lead incident response for critical systems, including root cause analysis and post-incident review
Build and maintain automation to reduce manual overhead and improve system observability
Define and enforce security and access control policies across platforms
Partner with the Security teams to support compliance requirements
Contribute to technical documentation and runbooks that raise team-wide operational standards
What you'll bring
5+ years in systems administration or infrastructure engineering roles
Strong working knowledge of cloud infrastructure environments
Experience administering enterprise SaaS platforms and MDM solutions (e.g. Jumpcloud, Okta)
Solid understanding of networking fundamentals, identity management, and access control
Track record of operating autonomously and making sound technical decisions under pressure
Clear communicator — able to translate technical complexity for non-technical stakeholders
Nice to have
Experience in a web3, fintech, or high-growth tech environment
Exposure to security frameworks or compliance programmes (SOC2, ISO 27001)
Experience supporting globally distributed, fully remote teams
Experience across at least two major cloud providers (AWS, GCP, Azure)
The salary range listed for this role applies to US-based candidates only. Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range.
US pay range (not including bonus, equity or other benefits)
$138,745—$202,336 USD