VIP Relationship Manager
The role
MetaMask is launching an official VIP programme in early 2027. Our pilot showed that high volume traders bring their trading to MetaMask when someone owns the relationship with them. Swaps, Memecoins, Perps, RWA and Prediction Markets are at the heart of our business, and a small number of traders drive a large share of it.
As the US Relationship Manager, you will own MetaMask's relationships with US high volume traders and high-net-worth individuals (HNWIs) across our Trade and Money VIP programmes. The US market is competitive, and established exchanges have mature VIP offerings. You will win people over with trust, product access and time spent in person.
What you will own
Finding, recruiting, onboarding and retaining VIP traders and high-net-worth individuals in the US.
Building relationships across the US trader, HNWI and community landscape, including industry networks, referrals, events and inbound interest.
Negotiating and agreeing VIP terms with candidates, within MetaMask's programme guidelines.
Acting as each VIP's main point of contact, and bringing in Support, Product, Marketing and leadership when needed.
Hosting and attending VIP gatherings across the US, working with our Events team, with regular travel to key US hubs and industry events.
Turning conversations with VIPs into insight on trading behaviour, competitor offers, market shifts and product gaps, and sharing it with Product.
Adapting VIP materials and communications for a US audience, in line with Legal guidance.
Tracking and reporting on pipeline, volume, fees and retention.
What success looks like
A growing, active and engaged VIP community in the US.
Strong retention and a healthy flow of referrals.
VIP feedback that shapes what Product builds.
Relationships handled in full compliance with our policies.
What you bring
Experience in VIP, account management or business development in crypto, exchanges, brokerages or fintech.
A credible network among high volume US traders, HNWIs, KOLs or communities, or a track record of building one.
Excellent written and spoken English, and the polish to work with high net worth clients.
A good understanding of the US trading landscape and how traders compare offers.
Comfort working towards volume, fee and deposit targets.
Solid knowledge of on chain trading and DeFi.
Sound judgement on US regulation, and comfort working with Legal guidance.
Nice to have
Experience hosting private events or community gatherings for high value and HNWI clients.
Familiarity with MetaMask products across our trading features and Money Account.
A product mindset: you can turn feedback into clear requirements.
Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.
The salary range listed for this role applies to US-based candidates only. Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range.
US pay range (not including bonus, equity or other benefits)
$1—$1 USD