Senior Product Manager, Consumer (B2C)
Description
Keeper Security is hiring a Senior Product Manager, Consumer (B2C) to lead and grow our consumer product line across web, iOS, Android, desktop and browser extensions. This is a 100% remote position, with an opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA metro area.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help make world-class personal security simple, seamless and accessible for everyday users and families.
About Keeper
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.
About the Role
This role will define and drive the vision, strategy and roadmap for Keeper’s consumer product line across web, mobile, desktop and browser extension platforms. The ideal candidate has strong experience building and growing consumer software products, with a deep understanding of user behavior, product-led growth and cross-platform product execution. This role will partner closely with engineering, design and marketing to deliver a cohesive, secure and intuitive experience across every customer touchpoint, while driving adoption, engagement, conversion and long-term customer value.
Responsibilities
Own the vision, strategy and multi-release roadmap for Keeper’s consumer product line across web, iOS, Android, desktop and browser extensions
Deliver a consistent, cohesive and intuitive cross-platform experience, ensuring feature parity and a unified customer journey wherever users access Keeper
Partner closely with marketing to shape positioning, messaging, pricing and packaging, promotions and go-to-market plans for new features and releases
Drive consumer growth by optimizing acquisition, activation, onboarding, conversion from free to paid, retention and expansion into add-on products
Manage the full product lifecycle from discovery and planning through development, launch and iteration
Prioritize and manage the product backlog based on customer value, business impact and technical feasibility, working closely with engineering and design
Champion the individual and family customer by conducting user research, analyzing behavior and translating insights into prioritized product opportunities
Define, track and analyze key product and growth metrics, including activation, retention, conversion, engagement and lifetime value, to inform roadmap and investment decisions
Grow adoption and engagement of consumer add-on products such as BreachWatch, secure file storage and secure messaging
Coordinate across engineering, design, marketing, support and documentation teams to ensure successful launches and strong customer adoption
Monitor consumer security trends, competitive dynamics and platform changes across app stores, browsers and operating systems that impact the product
Advocate for a security-first, privacy-by-design and frictionless user experience across consumer product decisions
Requirements
5+ years of experience in product management, with a strong track record in consumer (B2C) software products
Demonstrated success delivering consumer products across multiple platforms, including web, mobile and desktop, with measurable user and business outcomes
Experience driving consumer growth metrics such as acquisition, activation, conversion, retention and engagement
Proven ability to partner with marketing on positioning, pricing and packaging and go-to-market strategy for consumer products
Strong customer empathy and experience using qualitative and quantitative research to inform product decisions
Excellent written and verbal communication skills, with the ability to influence across engineering, design, marketing and business stakeholders
Comfort working with data and analytics tools to define metrics, run experiments and measure impact
Highly organized with strong execution skills and attention to detail
Experience working in Agile software development environments
Bachelor’s degree or equivalent practical experience; degree in business, design or a related field preferred
Preferred Qualifications
Experience with subscription, freemium or free-to-paid consumer business models
Familiarity with cybersecurity, privacy, password management or identity-related products
Experience shipping and optimizing mobile apps and browser extensions, including app store and web store best practices
Hands-on experience with A/B testing, growth experimentation and product analytics platforms such as Amplitude, Mixpanel or similar tools
Understanding of consumer onboarding, lifecycle marketing and retention strategies
Passion for making complex security and privacy tools simple and accessible for everyday users and families
Benefits
Medical, Dental & Vision (inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401K (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Exempt