Senior/Principal Technical Program Manager
About this Position
As a Senior/Principal Technical Program Manager you will work across technology to drive execution, planning and prioritization that enable improved coordination, predictability, and transparency. You will identify and overcome delivery roadblocks in a complex, cross-functional environment that optimizes our sales to customer support pipeline. You will manage multiple technical programs, ensuring alignment with organizational goals, timelines, and quality standards.
What you’ll do:
Lead and manage the end-to-end lifecycle of multiple technical programs related to our sales and customer support ecosystem, ensuring alignment with organizational goals, timelines, and quality standards.
Define program scope, objectives, and success criteria, developing detailed plans, roadmaps, success criteria and outcomes.
Work closely with cross-functional teams, including Technology, Engineering, Product Management, Operations and Sales to prioritize work, resolve issues, and drive decision-making.
Drive, enable and lead customer focused, agile delivery.
Understand our sales and customer support ways of working, and delivery solutions that optimize their effectiveness and efficiency.
Champion best practices enterprise-wide by continuously iterating on Program Management processes and capturing best practices.
Foster effective communication and collaboration among team members, facilitating meetings, status updates, and regular reporting on program progress.
What we're looking for:
Minimum Requirements:
7+ years of experience in technical program management, demonstrating a strong track record of successfully delivering complex programs in a technology driven Saas environment.
Direct experience with AI-driven development lifecycles and utilizing AI/Agentic workflows to optimize program management architectures.
Proficiency in Agile program management methodologies and tools (Jira, Rally, etc.), with a deep understanding of software development lifecycle (SDLC).
Strong leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
Thrive in a culture of ownership, delivery, and innovation.
Ability to communicate at all levels with clarity and precision, both written and verbal
Excellent problem-solving abilities, strategic thinking, and decision-making skills in high-pressure situations.
Proven ability to manage multiple projects simultaneously and prioritize tasks effectively to meet deadlines.
Experience and familiarity with industry-standard project management software products such as Jira, and Google Suite.
BS in Computer Science or Engineering or related equivalent work experience
Agile Certification (such as Scrum Alliance Scrum Master (CSM) or Scaled Agile SAFe Agilist (SA)) required.
Experience with Salesforce, Zendesk, Workday preferred.
Preferred Requirements:
Deep proficiency in the rapidly evolving AI landscape (LLMs, generative AI, agentic frameworks) with a demonstrated ability to integrate these capabilities into practical, future-proof program management strategies.
Effective presenter, negotiator, and collaborator who can communicate with clarity and precision at all levels of the organization.
A strategic mindset equally passionate about business outcomes and deep technology.
The annual gross fixed pay range for this position is €78,000 - €116.500 plus variable compensation