CSM Project Manager Intern

This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week.

Dates of Program: January 25th, 2027 - April 16th, 2027 (12 weeks)

Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.

Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships.

The CSM Project Manager Intern leads cross-functional projects that help customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. This role owns project plans, timelines, and status reporting for onboarding, adoption, and retention initiatives. You will work closely with Customer Success Managers (CSMs), Renewal Specialists, Support, Account Management, and Product to deliver results on time and build scalable processes across the customer base.

Key Responsibilities:

Own project plans for customer onboarding, adoption, and retention initiatives, including scope, milestones, owners, dependencies, and timelines.

Coordinate cross-functional teams to keep projects moving and resolve blockers.

Track and report project status, risks, and outcomes to CS leadership and stakeholders.

Use KnowBe4 assessments, reporting, and health indicators to measure adoption trends and project results.

Design, document, and continuously improve CS playbooks, onboarding checklists, templates, and rollout processes.

Minimum Qualifications:

Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field

Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)

Familiarity with email and collaboration tools (Gmail, Google Workspace)

IT experience/exposure is a plus

Strong verbal and written communication, including executive-level updates

Organized and able to manage multiple projects independently

Data-driven, using metrics to guide decisions influences stakeholders across teams without direct authority

Proactive and adaptable in a fast-paced environment

Preferred Qualifications:

Interest in cybersecurity, SaaS, or customer-facing roles

Exposure to CRM tools (e.g., Salesforce)

Experience working on projects involving customer support, onboarding, training, or account management (school, part-time, or internships)

Proven record of managing multiple projects with competing priorities