Senior Manager Ongoing Monitoring Operations

About You

As an Operations Manager, you’ll be working closely with our Ongoing monitoring (first line of defence) team, in order to deliver a responsive, efficient and reliable service to ensure we continue to scale at a rapid pace and meet our regulatory requirements. You will be responsible for a number of Tide’s critical workstreams in order to ensure they operate without disruption, monitoring, analysing and escalating when needed. You will be continuously looking for optimisations and will investigate production issues and suggest workarounds. You will be working across streams such as transaction monitoring, card payment monitoring, sanctions screening, international payments and more!

You will report to the Lead Operations Manager within the Ongoing Monitoring team and have full ownership and management of a specific Ongoing Monitoring Function workstream, headcount and workload forecasts. You will work closely with Tide’s technical and non-technical teams, analysing and excelling at solving problems to arrive at the right solution. In this role you’ll become a key member of Tide’s OM Operations team scaling our presence in the UK and our new EU markets.

On this role, you will be:

Owning and managing the Objectives in the value stream you are located

Owning and managing all Ongoing Monitoring workstream forecasts within the dedicated function

Driving the operational readiness process creating transparency for FIR value stream.

Owning and defining Tide’s SLAs within such workstreams and strategy for meeting these.

Reporting the success and efficiency of each workstream to senior stakeholders

Assessing data using Excel and other visualisation tools to provide actionable insights

Analysis of large data sets in order to identify improvements within Financial Crime processes.

Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution

Be the essential link between OM operational and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion and mitigating financial crime risk

Assessing opportunities for efficiency improvements and reducing false positives, working with tech and non-tech teams to implement these changes

What makes you a great fit:

You speak fluent English

You are an effective communicator with solid reporting skills to technical and non-technical team members

You enjoy working with data and have experience with business analytics tools: Excel and SQL; and understand the importance of APIs in technology scale-ups

You have managed the success of multiple work-streams previously.

You have experience working with complex Fraud/AML/ Financial Crime processes.

You have a great analytical mind and attention to detail

You have a curious nature and an impeccable attention to detail

You have worked in finance, consulting, technology or a regulated organisation.

You are logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting

You are customer-focused and a team player

Previous experience in an analytical role (consulting, banking, or professional services) is advantageous

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

Salary: €33,200.00 - €37,350.00 annual gross

25 days of paid annual leave

3 paid days for volunteering or learning & development

Extended maternity and paternity leave

Personal L&D budget

Additional health and dental insurance

Mental wellbeing platform access

Fully covered Multisport card

Food vouchers

Office snacks and refreshments

WFH equipment allowance

Flexible working arrangements

Sabbatical leave

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