Senior Mailroom Administrator
The Team:
Upstart's Workplace Operations team supports the secure and efficient handling of critical business documents across the company. The Burlingame mailroom serves as the central hub for receiving, processing, and distributing sensitive mail for teams including Legal, Collections, Credit Disputes, Auto Title, Auto Recovery, Complaints, and Borrower Success. The team focuses on delivering accurate, timely, and compliant service while improving processes that reduce operational risk and increase efficiency.
As a Senior Mailroom Administrator at Upstart, you'll manage the day-to-day processing of inbound and outbound mail, ensuring documents are handled securely and routed accurately. You'll also help improve reporting, streamline manual workflows, and contribute to projects that make mailroom operations more efficient and scalable.
Please Note: This role is based in our Burlingame, CA office and requires working onsite five days per week.
How you’ll make an impact
Manage daily inbound and outbound mail operations, including sorting, scanning, tracking, and routing documents while meeting established service levels.
Handle confidential and time-sensitive documents in accordance with security, compliance, and operational procedures, escalating exceptions when appropriate.
Maintain accurate mail records, operational metrics, and reporting using Salesforce, Jira, Google Sheets, and other business systems.
Identify opportunities to improve reporting, automate repetitive tasks, and streamline mailroom workflows using available tools and technologies.
Partner with cross-functional teams to resolve routing issues, address operational needs, and maintain reliable mail processing.
Support operational improvement initiatives, including vendor transitions, process documentation, and updates to workflows that improve efficiency and reduce risk.
Minimum Qualifications
2+ years of experience in mailroom operations, logistics, document processing, facilities operations, or a similar operational environment.
Experience processing, tracking, and routing inbound and outbound mail or physical documents in a high-volume environment.
Experience handling confidential or sensitive documents in accordance with established security or compliance procedures.
Experience using spreadsheet tools, including Google Sheets or Microsoft Excel, to organize, track, and report operational data.
Experience using business systems such as Salesforce, Jira, or comparable workflow or case management platforms.
Preferred Qualifications
Knowledge of spreadsheet functions, pivot tables, dashboards, or reporting tools used to analyze operational performance.
Experience identifying and implementing process improvements or automating repetitive workflows using tools such as Google Apps Script or Generative AI.
Familiarity with financial services, regulated environments, or document-handling requirements involving sensitive information.
Ability to prioritize time-sensitive work, troubleshoot operational issues, and determine when escalation is appropriate.
Experience collaborating with cross-functional teams or external vendors to improve operational processes and documentation.
Position location: This role is based in Burlingame, CA.
Time zone requirements: This role operates primarily during Pacific Time business hours from 8:00 AM–4:30 PM PT.
In-Office requirements: You will be required to work from the Burlingame, CA office 5 days per week.
Travel requirements: Limited travel is expected for this role.
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This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law
Burlingame - Anticipated Hourly Rate Range
$23.41—$31.20 USD