Business Operations Specialist

Your Mission

As the Business Operations Specialist, you will be the operational engine behind Bitpanda's rapidly growing Securities & Commodities business line. You will ensure daily business  operations run flawlessly, manage critical external partnerships, and drive the seamless launch of major new investment products. Operating within a fast-paced, startup-like environment, your work will directly impact product launches, customer experience, and company revenue.

What you'll do

Run operational processes end-to-end, monitoring recurring tasks like instrument listings/delistings, data and venue usage reporting, partner billing, and operational follow-ups on reconciliations.

Manage operational partners and vendors hands-on, acting as the day-to-day contact for SLAs, incidents, invoices, and service reviews.

Deliver projects and launches by planning cross-team initiatives and owning launch readiness, including operational processes, Customer Support enablement, Compliance and Legal sign-offs and go-live checklists. Act as project manager for larger launches when needed.

Improve and automate processes by building runbooks, removing manual steps, and utilizing tooling or AI to reduce errors.

Create operational transparency by tracking data on volumes, incidents, and partner performance to flag trends before they become critical issues.

Who you are

You have 3+ years of experience in business operations or operational project management in financial services, for example at a broker, bank, fintech or exchange. Consulting counts if it was hands-on delivery.

You have a proven track record of delivering cross-functional projects end-to-end, including managing milestones, risks, and go/no-go launch decisions.

You are highly capable of managing external partners and vendors hands-on, including SLAs, escalations, invoices and contract follow-ups.

You understand how a trade flows from order to execution, settlement and custody, and what corporate actions and reconciliation involve.

You are strong with data and spreadsheets, check numbers yourself, and like to document and improve processes.

You have experience working in a regulated environment, understanding when and how to secure Compliance and Legal sign-offs, and you possess excellent written and verbal English communication skills.