Senior Dealer Relationship Manager (Southeast-based)
The Team:
Upstart’s Auto Retail Dealer Success Management team is a critical part of the company, voicing the needs and suggestions of our dealer customers in product development. The team builds long-lasting, mutually beneficial dealer relationships focused on delivering quality service and support, and generates retail contracts that satisfy our borrowers’ needs while meeting each dealer’s business goals.
As the Senior Dealer Success Manager – Auto Retail (Southeast) at Upstart, you will play a pivotal role as the main point of contact for dealers in your assigned Southeast market. You’ll drive retail growth, onboard new partners, and serve as the ultimate product ambassador — part consultant, part strategist, and part relationship-builder, bringing the voice of the dealer back to our product and engineering teams.
How you’ll make an impact
Build and grow your market by meeting with dealership partners in person and virtually, promoting the Upstart Auto Finance program.
Lead hands-on onboarding and deliver engaging training sessions for new dealer partners.
Serve as your dealers’ trusted advisor — solving problems, answering questions, and unlocking value
Partner with cross-functional teams to get dealers what they need, fast.
Keep accurate, up-to-date records of dealer interactions in Salesforce or a similar customer success platform.
Bring the voice of the dealer to our product and engineering teams, and continuously seek process improvements that drive better experiences for dealers and car buyers.
Minimum Qualifications
5+ years of experience as a Dealer Relationship Manager for an indirect auto finance lender, with a proven track record working with dealers
Experience in indirect auto finance, F&I, and the dealer finance process
Experience with Salesforce or a similar CRM/CSM platform
Ability to analyze data and clearly communicate trends, and ability to travel up to 50%+ within your market
Preferred location: Southeast United States (GA, TN, AL, MS)
Preferred Qualifications
Experience in a startup or SaaS company
Experience in a dealer-facing role at an auto fintech
Bachelor’s degree in Sales, Communications, or a related field
Knowledge of competitor rate sheets and program changes in the indirect auto finance space
Position location This role is available to candidates based in TN, AL, GA, or MS residing within a 20-mile radius of a major metro airport. Time zone requirements The team operates on East Coast time. Travel requirements This role requires up to 50% travel to dealer partners within your market, plus two required onsite team meetups per quarter at Upstart’s San Mateo, CA, Austin, TX, or Columbus, OH offices. Upstart covers all travel-related expenses for these onsites.
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
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At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote - Anticipated Base Salary Range
$99,800—$138,000 USD