Security Scheduling Manager - National Account
Job Title: Security Scheduling Manager
Location: Office Hub (Arizona | Texas | California | Las Vegas, NV)
About the Role
Marksman Security is seeking a detail-driven, proactive Security Scheduling Manager to manage workforce scheduling and day-to-day operational logistics for a premier national account.
This high-impact role oversees scheduling operations supporting a leading national healthcare manufacturer and medical supply distributor spanning 22 facilities across 10 states and totaling over 7,000 weekly service hours.
The Scheduling Manager will ensure all posts are fully staffed, minimize overtime, maintain schedule data integrity, and respond rapidly to operational needs across all locations.
Key Responsibilities
Master Schedule Management: Build, review, and maintain electronic master rosters across 22 facilities (7,000+ weekly billable hours) using automated scheduling software (e.g., WinTeam/HRIS), actively minimizing unbilled overtime.
Roster Fulfillment & Attendance: Monitor daily check-ins/check-outs, promptly address call-offs, tardiness, open posts, and operational escalations to maintain 100% contractual site coverage.
Data Integrity & Reporting: Maintain up-to-date employee records, track shift data, and generate weekly labor and operational performance reports for leadership.
Field & Team Collaboration: Partner closely with Account Managers, field supervisors, and HR to coordinate post assignments, onboarding, site training, and coverage transitions.
Operational Readiness: Ensure all scheduled personnel hold the appropriate state security licenses and site-specific certifications required for their operating jurisdiction.
Incident & Equipment Tracking: Accurately document post variances, site emergencies, and field equipment logs.
Qualifications & Requirements
Education & Experience: High School Diploma or GED required; Bachelor’s degree preferred. Minimum of 2+ years of supervisory experience in security operations, high-volume workforce scheduling, or call center/dispatch logistics.
Technical Skills: High proficiency with Microsoft Office (Excel, Word, Outlook) and automated scheduling / workforce management platforms (WinTeam, Valiant, or similar HRIS).
Licensing & Eligibility: Must be at least 21 years of age. Must possess or be able to obtain any applicable state-required security credentials/licenses.
Communication: Exceptional verbal and written English communication skills; bilingual capabilities are an asset.
Availability: Flexibility to support operational needs across multiple time zones, including occasional evenings or weekends as dictated by business needs.
Screening: Must be able to pass a pre-employment criminal background check and drug screening.
What We Offer
Starting Salary: $60,000 – $65,000 annually
Comprehensive Medical and Dental Insurance coverage
Paid Time Off (PTO) and Paid Holidays
Retirement / 401(k) savings plans
Direct pathways for leadership training, advancement, and professional growth
Marksman Security is an Equal Opportunity Employer (EOE/M/F/D/V).
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