Security Field Operations Manager

We are hiring a Field Operations Manager to work as part of a team to support a select group of Titan Security accounts. The position will report to a Director of Operations and is primarily responsible for the quality assurance and compliance functions of the team members assigned to their accounts.  This is a 2nd Shift position Thursday - Monday 4pm-12am

Must have at least 1 year of continuous managerial experience (preferably in security or a related field) to be considered.  Must have availability to work the 2nd Shift and hold over if needed.

Responsibilities for Field Operations Managers include but are not limited to:

• Train team members in customer service, and complete quality assurance and compliance procedures and documentation.

• Monitor and coach staff, including attendance issues, disciplinary actions, and performance appraisal and documentation.

• Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations.

• Respond to any escalated security issues or emergency situations appropriately.

• Compile and prepare reports and documents pertaining to incidents, personnel activities, and account trends.

• Work a flexible schedule to meet the needs of the business, which includes weekends.

• Other duties as assigned.

Required Qualifications of Field Operations Managers:

• Must be at least 21 years of age.

• High School diploma or general education degree (GED).

• 2 years of experience as a Security Lead and/or Supervisor, or related experience in a customer service industry, like retail or hospitality.

• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), FOID card, and Driver’s license, including state-accredited training requirements.

• Able to pass pre-employment drug screening and criminal background checks.

• Able to read, write, speak, and understand English.

• Able to meet the physical essential functions of the job, which can include lifting 75+ lbs, completing foot patrols, walking up and down stairs, and working in inclement weather.

• Proficiency with Microsoft Office software.

Preferred Qualifications of Field Operations Managers:

• Bi-lingual is considered a plus.

Pay and Benefits for Field Operations Managers:

• $24.00 - $26.00 / hour based on experience.

• Paid time off and paid holidays.

• Medical and dental insurance.

• Opportunities for career growth and promotion.

• Skills-enhancing training.