Security Control Room (SCR) Officer
Currently Hiring
Security Control Room Officers
Full or Part Time Shifts - $20.90/hour
Must have some open schedule availability
Weekend and holiday availability is required
The ideal candidate will have previous experience in security, LEO, military or customer service fields. State training and licensing assistance may be available for qualified candidates. Preferred candidates will have a strong background in technology, cctv monitoring, alarm response, communications, and or prior experience in a SOC environment.
SOC Operator
The SOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The SOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The SOC operator supports a field team as they prepare for, respond to, and recover from both crisis and non-crisis incidents.
Responsibilities include but are not limited to the following:
Answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to both employees and guests.
Maintains various records of communications and events.
Use multiple internal and external resources to gather and manage information and intelligence.
Escalate (without delay) complaints and unusual/critical event information to the Supervisor.
Accurately maintains control of all equipment and keys in the SOC. Accurately logs all equipment and keys signed out and returned by Security or other parties.
Informs (without delay) the Supervisor of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
Proactively monitors all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security and safety system alarms.
Answers and responds to events and situations received over regular and emergency phones and intercoms. Controls and monitors the two-way communication systems.
Benefits:
Insurance: medical, vision and dental
Short term disability
Critical care/Hospital Indemnity
Complimentary life insurance
Pet insurance
Legal assistance/guidance
Identity theft protection
Paid on the job training
Paid time off
Bi-Weekly Pay
Competitive compensation
Career advancement opportunities
Continuous learning opportunities through LMS
Employee referral bonus program
Employee assistance program (EAP)
Employee recognition events
Employee performance incentives/rewards
Professional growth and development opportunities
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