Salesforce Administrator
About the Role
We are looking for a Salesforce Administrator to join our Enterprise Systems team. In this role, you will not only provide user support, you will also have the autonomy to build, and a team that values your creative input. You will sit at the intersection of AI-enabled innovations, complex insurance data models, and high-stakes automation. If you are someone who loves deconstructing a messy business problem and rebuilding it into an elegant Flow, or someone who takes pride in "figuring it out”, we want to talk to you.
Roles and Responsibilities
Creative Problem Solving: Translate ambiguous business requests into scalable technical solutions. You’ll need to ask the right questions to uncover the "why" behind a request.
Flow Orchestration: Design, build, and maintain intermediate to advanced Flows (Record-Triggered, Screen, Autolaunched) to automate complex insurance lifecycles.
Data Stewardship: Manage complex data models and perform precise data loading (using Demand Tools or similar tools) while maintaining relational integrity.
Triage & Support: Rapidly troubleshoot "who can see what" (Permissions, Sharing Rules, OWD, Reports) and "why didn't this fire" (Automations).
Project Delivery: Balance a dual-lane workload—executing on long-term project tickets while providing responsive day-to-day support.
Qualifications and Skills
4-6 years of experience as a Salesforce Administrator or similar role
Proven experience with intermediate/advanced Flow Builder logic and data migrations
Ability to rapidly triage and resolve complex Salesforce issues, including security/visibility configurations (OWD, Sharing Rules, Permission Sets), reporting discrepancies, and multi-layered automation failure.
Active Salesforce certifications relevant to the role (e.g. Platform Administrator, Advanced Platform Administrator, Platform App Builder, etc.)
Agentforce Specialist certification and/or experience specifically building/deploying Agentforce Agents in a project environment - nice to have.
Experience with Amazon Connect or similar CTI integrations within Salesforce - nice to have
This role requires an afternoon shift from 3:00 PM to 12:00 AM IST.
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