Partner Operations Manager
About the Role
We are seeking an experienced lead to support and scale our management of partner operations at Ethos. Among others, you will own the vision, strategy, and roadmap for creating an efficient, highly successful, debt management team, as well as develop process, reporting and metrics around debt management. You will also be responsible for developing, planning, and implementing scalable solutions that support the continuous improvement and growth of the organization. We are looking for someone who is energetic, self-motivated, and ready to step up to the challenge of helping build a best-in-class agent debt management program.
Duties & Responsibilities:
Lead and manage day-to-day debt management team operations
Develop and execute effective agent debt management procedures, policies, and standards
Gather, document, prioritize, and communicate relevant enhancements and fixes to our debt management practice, including working with Engineering, Marketing, and Analytics
Partner with the Head of Partner Operations to develop relevant goals and objectives then work with the team to meet them on a consistent basis
Monitor relevant debt management metrics and prepare reports
Act as liaison between Accounting, Risk Ops, Sales and other cross-functional partners
Gather, document, and communicate relevant product, marketing, and business updates to the debt management team
Recruit, hire, mentor, and develop partnership operations associates
Create and nurture a work environment and team culture where agents can excel
Stay informed on the latest industry best practices, strategies, and methods
Qualifications & Skills:
5+ years in operations, debt management or debt recovery operations, 2+ years of experience managing a team and operations
Extensive knowledge of debt management trends and new technology
Sharp focus on execution and an owner mentality with a track record of delivering success in a timely manner
Strong intellectual curiosity and drive to solve problems
Excellent time management and prioritization necessary to balance all responsibilities
Can adapt to changes quickly
Adaptable to change and ability to change tasks quickly with maintaining attention to detail
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