Sales Engineer (Fluent in Japanese) (Position located in Tokyo, Japan)
Please submit your resume in English.
To learn more about our team and office culture in Tokyo, Japan, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm
The Sales Engineer serves as the technical expert in the sales process, clarifying product capabilities and explaining complex features to potential customers. They work closely with sales representatives to address technical questions, support product demonstrations, and lead Proof of Value engagements. Sales Engineers must have a strong understanding of the product, the ability to translate technical concepts into business value, and excellent communication skills. They play a crucial role in helping customers understand how our products solve their specific challenges.
Responsibilities:
Product Knowledge:
Demonstrate detailed knowledge of all product features and functionalities
Articulate product capabilities, limitations, and use cases to prospects
Explain standard use case scenarios effectively
Technical Skills:
Troubleshoot and research basic technical problems
Handle technical objections and concerns from prospects
Provide accurate product demonstrations and proofs of value
Sales Support:
Understand and follow typical sales strategies
Contribute to the sales process by identifying technical pain points
Effectively translate customer needs into product solutions
Participate in Proofs of Value (POVs) following established scripts and guidelines
Customer Engagement:
Build rapport with prospects throughout the sales cycle
Demonstrate active listening skills to gather key information during customer interactions
Clearly communicate technical concepts to non-technical audiences
Professional Development:
Show interest in personal growth and development
Attend training sessions and seek additional learning resources
Participate in team meetings and contribute ideas when asked
Competitive Knowledge:
Articulate core differentiators versus top 2 competitors
Business Acumen:
Understand basic concepts of sales processes and stratification
Recognize how product features translate into business value for customers
Minimum Qualifications:
2 year degree or technical degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
1 year of presales experience or equivalent combination of technical and sales experience
Strong technical background in cybersecurity or related field
Excellent communication and presentation skills
Ability to work independently and as part of a team
Willingness to learn and adapt to new technologies and sales methodologies
Excellent verbal and written communications
Highly organized and result-oriented
Excellent time management and organization skills
Can demonstrate technical troubleshooting and analysis ability
Can demonstrate integrity, accountability, respect and commitment
Strong collaborative and teamwork skills
Must be able to work with minimal supervision
Fluent in Japanese