Responsible Gaming Analyst

Super Technologies is looking for an experienced, passionate and determined Responsible Gaming Analyst. Responsible Gaming is central to how we operate, ensuring every player has a secure and safe online experience, and in this role you will play a key part in supporting clients by safeguarding the business — checking for problem gambling, multiple registrations, underage players, and criminal activity related to banking and payments.

What the role involves

Review customer accounts to identify Responsible Gambling risks and ensure compliance with internal policies

Act as the escalation point of contact for questions and issues relating to Responsible Gambling

Deliver training to staff on Responsible Gaming policies and processes, in line with best practice and industry requirements

Utilise specialist tooling to identify players displaying addictive behaviour and prevent underage gambling, contacting affected players by email or phone to offer guidance and support in line with internal policies

Monitor player behaviour to identify and assess indicators of gambling-related harm, ensuring proactive interventions and producing monthly risk reports for management

Collaborate effectively across a multinational, culturally diverse team, demonstrating cultural awareness and flexibility

Support a positive, cooperative working environment by helping colleagues and adapting to changing priorities

What we are looking for

1 to 2 years' work experience in a similar role within iGaming

Excellent oral and written communication skills in English and Greek

Empathy, good listening skills and an analytical mind

Strong organisational and communication skills with attention to detail

Interest in the psychology of addiction, and in regulatory and compliance topics

Knowledge of Due Diligence processes and Responsible Gambling regulations

Professional, honest, reliable and organised approach to work

Nice to have

Experience working in a Responsible Gaming role

Fluency in Bulgarian, Spanish or Serbian

What we offer

Medical / Health Insurance

Open Annual Leave

Employee Assistance Programme

Training & Learning Development

Knowledge-sharing culture

Use of the latest technologies and tools

Competitive salary and bonuses

Flexible working hours

Remote work whenever you need

Travel opportunities

Additional benefits vary by country and will be shared during the hiring process.