Junior VIP Specialist
We are looking for a Junior VIP Specialist to join Super, responsible for delivering an exceptional, personalised experience to VIP clients and ensuring their needs are met with professionalism, efficiency, and care. This is an excellent opportunity for someone looking to start or grow their career in VIP relationship management. The role combines client engagement, relationship building, proactive problem-solving, and collaboration to create memorable experiences for our most valued customers.
What the role involves
Support the management and monitoring of VIP client activity, working closely with the VIP Manager to enhance engagement, retention, and overall satisfaction
Help design and deliver personalised campaigns, bonuses, and gifts tailored to VIP preferences
Assist in organising and coordinating client-facing events, meetings, and other engagement initiatives
Collect and analyse customer feedback on services, campaigns, promotions, and product functionalities to support continuous improvement
Build and maintain positive relationships with internal teams and external stakeholders through professional communication and collaboration
Demonstrate flexibility and availability, including weekends, while bringing genuine enthusiasm for sports and an active lifestyle into client interactions
What we are looking for
No previous VIP or customer relationship management experience is required—we're looking for someone with the right attitude and a willingness to learn
An open-minded, charismatic, and outgoing personality with a genuine passion for building relationships
Excellent communication and interpersonal skills, with the confidence to engage with a wide range of people
Flexible availability, including weekends, and willingness to participate in multi-day assignments, including international travel
Genuine interest in sports and an active lifestyle, with the ability to connect with clients through shared interests
Ability to remain calm, professional, and empathetic when dealing with challenging situations
Native Polish speaker with at least a basic command of English
Strong written communication skills for professional correspondence
A proactive, positive, and self-motivated mindset with a willingness to take initiative
A collaborative working style and desire to contribute to a high-performing team
Nice to have
Experience in customer service, hospitality, events, or another customer-facing role
Interest in the online gambling industry
Familiarity with CRM tools or customer success platforms
Strong presentation or public speaking skills
What we offer
Medical / Health Insurance
Open Annual Leave
Employee Assistance Programme
Training & Learning Development