Relationship Manager, Mid Market (LATAM)
What's the opportunity?
Are you ready to lead the charge in AI-driven customer service? As a Relationship Manager, you will be a key member of the team leading the growth & expansion of our business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
In this role, you'll be a key player in driving Intercom's growth and managing existing relationships within the LATAM region. You will possess both nurturing and hunter mindsets, proactively managing and owning LATAM's book of business to ensure client satisfaction and uncover expansion opportunities.
What will I be doing?
Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions.
Provide timely and accurate forecasts and clear visibility on revenue performance
Maintain up-to-date knowledge of our evolving products and processes
Create your own demonstrations, tailored to client needs
Partner with our regional partners to co-sell into and expand shared accounts, navigating multi-party commercial structures
Engage in team development and mentoring
Represent the voice of the customer to cross-functional partners, including Marketing and Product
Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
Develop and present growth plans, strategizing time accordingly and prioritizing key accounts
Network within accounts to connect with key stakeholders, influence decisions, and drive engagement
Participate in virtual and in-person events to showcase our solutions and represent the company
Willingness to travel in market
Successfully negotiate contracts with procurement to protect our book of business.
What skills do I need?
4+ years experience in a closing role
2+ years of SaaS experience selling similar products
Must be proficient in Portuguese, fluency in Spanish also preferred
Interest in AI and its role in transforming customer service and experience (CS/CX)
Strong sales instincts and track record hitting and exceeding quota
Work closely with the Customer Success team to ensure clients are receiving the maximum value from Intercom's products and services.
Provide accurate sales forecasts and maintain a pipeline of prospects and active accounts.
Exceptional written and verbal communicator with strong presentation skills
Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
Exhibits a growth mindset, intellectual curiosity, and ambition
Excellent attention to detail
Desire to deeply understand clients and their businesses, translating our offerings to speak their lingo
Collaborate with Manager, CSM, SE, AE, and other teams to strategize and provide best-in-class support
Exhibit a strong sense of urgency in managing client relationships and driving growth, ensuring timely responses to client needs and market opportunities.
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for employees, friends, and family!
*Proof of eligibility to work in the United States is required.
The OTE range for candidates is $192,000-$270,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
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