Quality Manager
What You’ll Get to Do
The Quality Manager oversees our quality program, ensuring that product, manufacturing testing, & reporting meet external industry & safety standards.
Responsibilities
Maintain quality reports across departments
Drive external quality improvement initiatives
Participate in meetings for the development & implementation of RPN activities
Play a key role in the Credit & Replacement (C&R) process, maintain product testing compliance (IGCC), & support resolution of external customer concerns
Participate in layered audits for process verification, gauge verification, error-proofing, & related activities
Serve as a liaison for external customer issues, working toward resolution of quality concerns to minimize liability
Serve as a liaison between glass associations & third-party certification programs
Investigate significant quality matters (high dollar value, complex or multi-supplier issues) toward customer resolution
Contribute to specialty projects aligned with corporate initiatives
Understand customer expectations & needs, outline quality standards, & develop quality control processes
Implement methods to inspect, test, & evaluate products & production equipment
Ensure products meet quality standards
Prepare reports by collecting, analyzing, & summarizing data
Train & coach production team members in production practices & quality assessment
Track products through the manufacturing process to verify accuracy at every stage
Perform final product inspections to confirm alignment with industry, company, & customer standards
Troubleshoot & problem-solve product quality issues
Support the implementation & sustainability of the Quality Management System within our Operational Excellence (OpEx) framework
What We Are Looking For
We know confidence gaps and imposter syndrome can hold great candidates back, if you meet most, but not all, of the qualifications below, we still want to hear from you.
Minimum of 3 years experience in quality management or continuous improvement
Comfort working with Windows-based software
Strong verbal & written communication skills, with the ability to engage professionally with people at all levels of the organization & with external contacts
Ability to stay focused under pressure, meet deadlines, & manage multiple priorities with flexibility
CQE certification is a plus, not a requirement
Position Pay Range
$75,000—$95,000 USD