Professional Services Operations Specialist (Southwest)

The Professional Services Operations Specialist will report to the VP of Engineering to help support the Services and Project Management leadership teams with pre-sales tracking and services delivery tasks.

Roles and Responsibilities:

Assist VP of Engineering in monitoring services related reporting including:

Services pipeline

WIP (Work in Progress) reporting

Proposal status and timelines for execution and delivery

Responsible for working with internal Vendor Relations Management (VRM) team to help manage certifications.

Responsible for proposal creation and workflow (i.e. Statements of Work, Change Orders, Vendor Delivered Services, Sub-Contractor Services, etc.)

Input accurate data into COGS / SalesForce/JIRA

Submit proposal requests to the Proposal Support Group (PSG)

Work with the relevant teams to ensure accuracy of the SOW

Work with the Account teams to properly forecast projects

Responsible for working with internal teams to address Invoicing / Accounting Issues.

Document the full lifecycle of the services process and maintain updates, as needed.

Ensure a strong internal customer experience by maintaining a high level of communication and professionalism to the team: sales, delivery personnel, PMO, PSG, and GuidePoint Security stakeholders.

Manage staff augmentation process

Scoping/Gathering information for client needs/requirements

Managing the interview process with internal and client resources

Working with internal teams to onboard resources

Provide oversight on projects

Any additional tasks associated with the lifecycle of subcontractors

Required Experience and Education:

Bachelor’s degree in a relevant discipline or equivalent experience

At least 5 years IT, security or business-related experience

Experience in services delivery or project management

Strong written and verbal communication skills.

Ability to work flexible work schedule required.

Demonstrates a willingness to learn and use AI-enabled tools

Strong organizational skills

Ability to multi-task effectively in an independent, fast-paced environment

Demonstrates an unwavering positive attitude, strong drive for results, and the ability to navigate ambiguity while remaining open to constructive feedback that drives continuous improvement.

Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security.

Preferred Experience and Education:

Security certification or project management

Experience with cybersecurity technologies

Travel Requirements:

Up to 15 % travel

Physical Requirements:

Sedentary work

Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

If you have additional physical requirements/changes, please discuss with HR first