Product Operations Specialist | Travel

ABOUT THE ROLE

As a Product Operations Specialist for Ramp Travel, you will help build and scale the workflows that make business travel simple, reliable, and well-controlled for our customers. You will own the operational health of meaningful parts of the Travel product experience, from booking and policy workflows through expense automation and issue resolution.

You will work at the intersection of customer needs, product development, and operational execution. In close partnership with Product, Engineering, Design, Data, customer-facing teams, and external travel partners, you will use data and customer feedback to identify friction, shape the roadmap, improve product quality, and support high-impact launches.

Beyond the Travel vertical, you will contribute to the systems and tooling that enable Ramp's Product and Engineering organizations to scale. You will use AI tools to improve release management, customer-feedback collection, internal enablement, and support processes, while directly shipping improvements that reduce customer friction.

*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*

What You’ll Do

- Own the voice-of-customer loop for Travel by systematically capturing, analyzing, and prioritizing feedback from customers, CX, Sales, and internal stakeholders

- Partner with Product, Engineering, and Design to translate customer feedback and operational insights into actionable product requirements, recommendations, and roadmap priorities

- Build product analytics and use data to identify opportunities to improve adoption, booking success, policy compliance, supportability, quality, and overall traveler experience

- Own launch operations for new Travel features, from alpha through general availability, including release readiness, documentation, internal enablement, and feedback loops

- Directly ship product improvements, including UX fixes and operational tooling, using AI and low-code tools to reduce customer friction quickly

- Design and improve scalable operating systems for issue escalation, incident management, release readiness, supportability, and internal communication

- Identify and automate manual processes that help Ramp scale while improving consistency and reliability for customers and internal teams

- Manage operational relationships with relevant travel partners and vendors, including monitoring performance, surfacing issues, and supporting joint improvement plans

- Become a subject-matter expert in the end-to-end Travel customer experience and connect daily customer pain points to the teams best positioned to solve them

What You Need

- 3+ years of experience in product operations, product management, strategy and operations, consulting, or a customer-facing analytical role, ideally supporting B2B SaaS or fintech products

- Experience driving complex, cross-functional initiatives from problem identification through execution and measurement

- Strong analytical skills and experience using data to size opportunities, assess product performance, and identify customer friction; SQL proficiency preferred

- Experience translating qualitative and quantitative customer feedback into clear product recommendations, requirements, and operational processes

- A track record of investigating root causes and developing durable solutions to recurring customer or operational problems

- Comfort operating in ambiguous and technically complex environments, with the ability to create clarity across multiple stakeholders

- Excellent written and verbal communication skills, including the ability to tailor messages for product, technical, operational, and customer-facing audiences

- A bias toward action, strong prioritization skills, and the ability to ship improvements quickly while measuring impact

- Experience using AI tools to accelerate analysis, automate workflows, or directly improve product and operational experiences

Nice to Haves

- Experience with business travel, expense management, travel booking, or travel technology

- Experience working with external partners or vendors in an operational capacity

- Experience with Retool or other low-code tooling platforms

- Experience in management consulting

- Technical programming experience, such as Python, Java, or React

About Our Teams

- Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend

- Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions

- Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities

- Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk

- Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform

- Accounting owns creating intelligence in our accounting platform, saving finance teams time and money

- Mobile owns our mobile app development and mobile strategy

- Travel owns bookings and expense automation throughout a trip