Product Design Lead (Payment Services)
ABOUT THE TEAM
Tide is seeking an exceptional Product Design Lead to join our team in the Payment Services. Payments Services covers all the banking products to enable members to receive, send & store funds (domestically & internationally).
The Tide design team is integrated into a number of internal mission teams called Speedboats that aim to solve the most critical member problems. These speedboats are made up of Product managers, Engineers, UX Writers, Data analysts and Marketing. Working in a collaborative way to discover, define and deliver value to our members in a continuous delivery process. Cross collaboration between speedboats is essential to ensure member journeys are seamless and well connected experiences.
ABOUT THE ROLE
You’ll work collaboratively with a number of Product Managers, Technical Owners and senior stakeholders of a domain area to define strategic objectives and goals, in order to:
Identify & prioritise product roadmap initiatives within a business area to define the biggest opportunities for Tide and its members
De-risk these initiatives by working closely with research, product and engineering to best understand the problem to solve, building significant customer value
Define how outcomes will be measured, success metrics and expected impact
You’ll drive the implementation of strategic initiatives, in order to:
Deliver well considered, tested and validated outcomes that can be delivered in incremental ways, constantly bringing value to members
Partnering with Product Engineering to ensure delivery is aligned with the vision
Promote and continuously improve the ways of working to ensure quality experiences are delivered to our members
Monitor customer impact and operational success, pivoting where needed in order to achieve desired outcomes
You’ll champion Design practices effectively to stakeholders at all levels at Tide, which will:
Promote the value of Design thinking across Tide
Encourage all members of your speedboat to engage and adopt a member-centric approach
Showcase the talent, capabilities and achievements of the team in meeting Tide’s strategic objectives
You’ll lead and mentor a small team of Product designers in different geographies across the globe, in order to:
Create and grow a high-performing team that can use a variety of design methods to achieve brilliant results
Lead and mentor the team to provide inspiration, and support
Provide clear career development that have actionable goals to develop talent
Maintain and promote a culture of continuous improvement and collaboration across the team
WHAT WE ARE LOOKING FOR
Minimum 7 years of relevant experience in a comparable UX Design or Product Design role, ideally with scale up / start up experience in a SaaS company
Led a small Product Design Squad or played a key role in the design of world-class product design and launch in a fast-growing company before
In-depth knowledge of Product Design methodologies - esp. Design Thinking - across the full range of user-centred design activities
Ability to simplify objectives and projects to deliver in the most efficient and high quality way, working closely with Product Management and Engineering to define product strategy and OKRs
Proficiency in leading design reviews and the use of design tools such as Figma
Experience in user testing and research methodologies
Experience of working in an agile scale-up environment and comfortable with ambiguity
Being data-driven in your approach, with experience of using tools like Looker, Heap, GA, Hotjar or similar to inform your design
WHAT YOU’LL GET IN RETURN:
Remote first
25 days paid annual leave
3 additional days for volunteering and learning
Private Health Insurance
Mental Health Support Platform
FitPass
Family and Friendly Leave (according to statutory)
Personal L&D budget
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TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
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