Member Success Manager

ABOUT THE ROLE:

We are looking for an experienced and performance-driven Commercial Insurance Sales Manager to lead our Insurance sales function selling B2C insurance products into the UK market, based in Delhi NCR. The ideal candidate will drive revenue growth, own and continuously optimise the end-to-end sales process, and lead a team of Sales Team Leads and their telesales agents to consistently exceed targets while maintaining a high-quality, compliant member experience.

Key Responsibilities:

Lead and manage the Insurance sales function in Delhi NCR, overseeing Team Leads and their telesales teams to consistently deliver and exceed sales targets and KPIs

Own and continuously improve the end-to-end sales process — scripts, objection handling, lead routing, follow-up cadence and CRM workflows — to lift conversion and reduce time-to-close

Monitor daily, weekly and monthly performance, call metrics and KPIs across the team, identifying trends and opportunities for improvement

Conduct call monitoring and quality reviews, providing real-time feedback to Team Leads to maintain performance standards

Set targets, run incentive and recognition programmes, and hold Team Leads accountable for team performance

Handle escalations and support Team Leads with complex queries, objections and process exceptions

Prepare and present performance reports — daily, weekly and monthly — with insights and recommendations to senior stakeholders

Partner with Finance to set, track and refine revenue forecasts and targets for Insurance products

Support recruitment, onboarding and training of Team Leads and sales agents as the team scales

Collaborate with cross-functional teams (Campaigns, Product, Business Intelligence, Compliance and Support) to close feedback loops and action new requests

Ensure the team meets compliance requirements (scripts, UK regulatory standards and quality standards)

Stay ahead of competitor activity and market trends in UK B2C insurance

WHAT WE ARE LOOKING FOR:

7–10 years of overall experience in B2C insurance sales, with at least 3 years in a managerial position leading sales teams

Extensive knowledge of B2C insurance sales, with a strong preference for experience selling into the UK market

Specialism in sales process design and optimisation, with a track record of improving conversion and efficiency

Strong knowledge of outbound/telesales techniques, objection handling and data analysis

Excellent communication, interpersonal, leadership and coaching skills

Result-oriented with a strong track record of meeting and exceeding sales targets

Familiarity with CRM’s, dialers and call monitoring tools

Ability to work in a dynamic, fast-paced and target-driven environment, managing multiple Team Leads

Self starter and highly motivated

Familiarity with UK insurance regulatory and conduct requirements (e.g. FCA principles) is considered an advantage

WHAT YOU’LL GET IN RETURN:

25 days paid annual leave

3 paid days off for volunteering or L&D activities

Personal L&D budget

Additional health & dental insurance

Mental wellbeing platform

Snacks, light food, drinks in the office

WFH equipment allowance