Premium Cash Officer
How you’ll help us achieve it
The Premium Cash Officer plays a crucial role in our liquidity operations by serving our customers and rebalancing our mobile money agents with either cash or e-float. We are looking for someone skilled enough to guide and mentor the Premium Cash Officer (PCO) and dynamic enough to manage any conflict that could occur in the premium outlet.
In this role, you'll;
Control access to the safe/cash house, including managing cash in and cash-outs between the safe and the premium agent accounts.
Hold the end-of-day bill counting and maintain daily reconciliation of premium agent outlets.
Ensure that all cash management transactions are correctly recorded in the treasury system.
Promptly request sufficient funds from the head office to ensure no service disruptions and delays at the outlet while serving our customers and agents.
Be responsible for the receipt and dispatch of cash through the Cash In Transit (CIT) team.
Ensure all cash management policies and guidelines are adhered to.
Responsible for the escalation and follow-up of all issues that impede the well-functioning of the premium outlet.
Encourage proximity agents to be liquid through frequent tracking, monitoring, and issue resolution.
Support agent/customer needs to provide immediate support on Wave's offer information, opening accounts, system, application, and physical cards.
Ensure that all cash management transactions are correctly recorded in the treasury system.
Key details
Location: You'll work from our office in Lilongwe, Malawi, and may travel to other field locations.
Work authorization in Malawi is required.
This is a permanent position.
Our salaries are competitive and calculated using a transparent formula.
We offer 90% health insurance for yourself and your dependents
We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
Airtime reimbursement.
Free food and a beautiful office space.
Requirements
Strong proficiency in English. Knowledge of other local languages in Malawi is a plus.
2+ years of experience as a Teller, Cashier in cash management, reconciliation & liquidity management, cash handling or delivery, or a similar position.
A bachelor's degree in accounting, finance, banking, or any related discipline.
You might be a good fit if you
Are exceptionally organized and able to follow through on tasks independently.
Have a strong sense of prioritization.
Are exceptionally customer-obsessed.
Demonstrate tenacity and a willingness to go the extra distance to get something done.
Are detail-oriented and seek to achieve excellence in everything you do.
Are a clear and proactive communicator - written and verbal.
Are a self-starter and proactive about achieving ambitious targets.
Always seek to improve yourself through honest self-reflection.
Enjoy teamwork, but also know how to work well independently.
Are embarrassingly honest with a high level of integrity.