Premium Cash Assistant

How you’ll help us to achieve it

We value being close to our customers and agents, so if you enjoy contact with customers, we have an excellent opportunity for you!

As a Premium Cash Assistant, you will be the first point of contact for our customers and agents. Under the supervision of the Premium Cash Officer, you will manage the daily reconciliation of transactions in our Premium Agency based in Bamako or the upcountry.

In this role, you’ll;

Help agents nearby with liquidity needs (deposits and withdrawals).

Support agent/client needs (Wave's offer, opening accounts, how the system works, the app, physical card…).

Maintain daily reconciliation of premium points.

Ensure that all cash management transactions are correctly recorded in the treasury system.

Request promptly sufficient funds to ensure rebalance with agents/clients.

Report any discrepancies or challenges encountered to the Premium Cash Officer.

Report fake bills to Leadership.

Key details

Location: You'll be based in DRC.

Work authorization in DRC is required.

This is a fixed-term position, 6 months contract.

Our salaries are competitive and calculated using a transparent formula.

We offer generous health insurance for yourself and your dependents.

We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.

We help you live your fullest life now- we subsidize gym memberships and fitness classes.

Airtime reimbursement.

Free food and a beautiful office space.

Requirements

2+ years experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.

Bachelor’s degree in Finance, Economics, Mathematics, or equivalent.

Strong proficiency in French.

Previous experience in front-office customer service or in the banking sector.

Be very vigilant, detail-oriented, and have strong integrity.

Knowing Wave products is an added value.

Speaking English and a local language is an added advantage.

You might be a good fit if you

Are excessively detail-oriented and seek to achieve excellence in everything you do.

Are a self-starter and proactive about achieving ambitious targets.

Love owning projects - you're autonomous yet know when to escalate problems.

Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.

Willing to go the distance to get something done.

Are comfortable defaulting to over-communication and overreaching when it comes to coordination.

Adjust quickly to changing priorities and conditions.

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