Merchant Account Supervisor
How you'll help us achieve it
At Wave, excellent client relationships are our top priority. If you are a result-driven person with a passion for providing exceptional client service, then this opportunity is for you!
You'll be responsible for managing the roll-up of corporate merchant products, operational execution and supervising corporate merchant activities to ensure effective deployment, branding, training, and transaction and portfolio monitoring, and day-to-day partner support, working closely with Key Account Managers and cross-functional teams.
In this role, you'll;
Merchant Deployment & Operations
Deploy and onboard corporate merchants across Côte d’Ivoire, including account setup, installation, branding, training, and go-live support.
Coordinate the rollout of new stores and ensure timely completion of deployment activities.
Process and follow up on merchant operational requests, including settlements and account-related requests.
Conduct field visits to ensure smooth operations, compliance with Wave standards, and quality of merchant and user experience.
Portfolio Monitoring & Performance
Monitor merchant activity and performance across the portfolio.
Identify inactive stores, volume drops, operational issues, and other performance risks.
Proactively follow up with merchants and coordinate the appropriate actions to restore activity.
Support Key Account Managers with portfolio monitoring, account reviews, and follow-up on agreed action plans.
Merchant & User Support
Maintain regular contact with merchants and visit them when needed, particularly when performance declines.
Engage with users and merchants to understand their needs, pain points, and feedback.
Identify recurring operational or product issues and propose improvements.
Report technical issues and bugs to the relevant teams and follow up until resolution.
Partner & Cross-functional Coordination
Support Key Account Managers in preparing partner reviews, performance updates, meeting notes, and follow-up actions.
Work closely with Account Management, Corporate Support, Payment & Liquidity, Product, Engineering, Marketing, and Operations teams to resolve issues and execute partner initiatives.
Coordinate with Marketing on merchant promotions, events, branding, and BTL activities.
Ensure clear and timely communication with partners and internal stakeholders.
Market & Business Development Support
Identify opportunities to improve merchant activity, adoption, and operational performance.
Support initiatives aimed at growing corporate merchant activity and expanding operational coverage.
Collect and share market intelligence, including competitor activity, market opportunities, and merchant feedback.
Maintain accurate merchant information, portfolio status, deployment tracking, and operational documentation.
Key details
Location: You'll work from our office in Abidjan.
You must have work authorization in Côte d’Ivoire.
This is a permanent assignment.
Our salaries are competitive and calculated using a transparent formula.
We offer generous health insurance for yourself and your dependents.
We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
We help you live your fullest life now- we subsidize gym memberships and fitness classes.
Airtime reimbursement.
Free food and a beautiful office space.
Requirements
Bachelor degree in Business Administration, Law, Management, Sales or a similar field.
3+ years experience in a similar position.
Fluent in French. Good command of English would be an advantage.
Strong oral and written communication skills.
Previous experience conducting field-related merchant activities, including acquiring and onboarding merchants and ensuring they meet Wave criteria.
Experience supporting customers & corporate.
You might be a good fit if you
Have a good knowledge of the merchant and especially aggregator/fintech ecosystem.
Have strong communication and presentation skills, with the ability to build rapport with clients and internal stakeholders.
Have a good knowledge of data analysis and technical;
Demonstrate tenacity and a willingness to go the distance to get something done.
Have a proven track record of successfully managing client relationships.
Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
Are excessively detail-oriented and seek to achieve excellence in everything you do.
Are client-oriented and have strong organizational and interpersonal skills.
Are a diplomatic speaker.
Have a teamwork spirit.
Are self-motivating with a focus on self-improvement.