People Partner- Support

How you'll help us achieve it

As a People Partner - Support, you'll assist Wave's call centers teams in Burkina Faso and Mali through strategic, operational, and thoughtful execution of people team deliverables. Through an employee-first mindset, you will build quality relationships with stakeholders. You will work collaboratively with the country's Support Team and People Teams to execute and align specific team strategies with the company's objectives.

On a daily basis, you will, on behalf of Wave's people team, help accelerate a culture of excellence in which people feel engaged and inspired to deliver phenomenal business results.

In this role, you’ll;

Work closely with the Support department to coordinate an HR strategy that aligns with the team's OKRs. This may involve identifying where the department or people team needs to develop or reassign talent, or change management and reporting lines.

Identify opportunities to improve organisational effectiveness through structure reorganisation, employee engagement, and retention with Group/Team Leads.

Collaborate with the Support Leads to ensure follow-up on performance management workflow implementation. This includes regular feedback, ensuring 1:1s happen, coaching, and career growth conversations. It may also involve helping leads set OKRs, tracking progress, conducting performance evaluations, and following up on PIPs.

Conduct regular audits of employee sick time records to ensure proper documentation and adherence to company policies.

Manage and track employee tenure changes for BHR (Benefit and Health Review), ensuring timely updates and compliance with company policy.

Update employee-level changes to ensure they are accurately reflected in HR systems and employee records.

Manage employee work accommodation requests and collaborate with local doctors or medical professionals to assess and facilitate appropriate workplace adjustments.

Coordinate the creation and delivery of explanation letters for employees as required.

Track adherence to HR policies and targets, ensuring key HR metrics are met, including attendance, compliance, and process timelines.

Work with the Support Group Leads and teams to address recurring absenteeism and offer solutions to improve attendance rates.

Help with employee recruitment, onboarding, resignations, terminations, and contract completions, including conducting exit interviews and ensuring proper documentation.

Audit overtime submissions to ensure compliance with company policies and local labour laws.

Perform other HR-related tasks as required and work closely with the HR team to support day-to-day operations and HR initiatives.

Create a positive work environment and foster employee engagement through employee recognition and reward programs, team-building activities, and career development conversations. You will be responsible for implementing retention strategies to reduce employee turnover in the department.

Build positive relationships with the team members and create an environment of trust and high impact.

Key details

Location: You'll work from one of our operating countries (Mali, Burkina Faso).

Work authorization in one of the above countries.

This is a permanent position.

Our salaries are competitive and calculated using a transparent formula.

We offer generous health insurance for yourself and your dependents.

We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.

Airtime reimbursement.

Free food and a beautiful office space.

Requirements

A degree in HR, Labour Law, or a related field.

Fluency in English and French.

Minimum of 3 years of experience in HR management, Recruitment, and Employee Experience.

Good experience in various HR functional areas, especially organisational development and discipline.

You might be a good fit if you

Demonstrate analytical thinking, problem-solving, and decision-making abilities. For example, you could serve as the think tank for your organisation and develop innovative solutions to all people-related issues.

Have solid interpersonal and communication skills, both verbal and written - you write well and keep detailed notes.

Demonstrate credibility and integrity in your communications to ensure that feedback and information flow upwards and downwards—you must be compelling and earn people's trust.

Have the ability to listen, re-adapt, re-iterate, and understand the needs of employees.

Are flexible, can manage multiple complex issues, and can prioritise projects.

Can collaborate and build cohesion with other people and team members. You come from a "We" first approach rather than an "I" mindset.