Field Officer

How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 10 million users. We are still in the early stages of our product roadmap and its potential impact on people’s everyday lives.

We are looking for a field officer to manage product rollouts as we launch our business in Guinea. You will also represent Wave, oversee our distribution and marketing, interact with users, and interview people about their needs and problems regarding money transfer and financial services.

In this role, you'll:

Ensure agent quality and compliance with legal and policy requirements.

Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.

Collaborate with the BTL team to have a well-branded and equipped agent network.

Collaborate with the agent liquidity team in monitoring the cash and float availability at agent locations.

Manage risk through routine visits to report emerging issues and assess agents' performance in your territory.

Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding material is removed.

Be the primary contact for all agency networks acquiring Wave products in your territory.

Champion excellent customer service among distributors and agents within your territory.

Requirements

Fluent in English & French, with a good command of Malinke, Soussou and Poular.

At least 2 years of relevant work experience, specifically managing an agent network in Guinea, including a  minimum of 1 year of experience managing field-based teams.

Key details

Location: This is a field role. You will be based in Conakry and may travel to other field locations across the country as needed for business purposes.

Contract type: 6 months fixed-term contract.

Work authorization in the Guinea is required.

You might be a good fit if you

Are excited about working in the field, as this is a largely field-operations role.

Detail-oriented and seek to achieve excellence in everything you do.

Are a clear and proactive communicator, able to independently follow through on tasks and able to manage team priorities effectively.

Enjoy teamwork, but also know how to work well independently.

Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.

Communicate effectively and often, both in writing and in person, to the point of over-communication.

Demonstrate tenacity and a willingness to go the distance to get something done.

Are tech-savvy: comfortable navigating Excel and onboarding new tools.

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