People Operations Generalist

Modal · New York · $115K – $145K · Operations

Posted 2026-09-17

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THE ROLE:

We’re looking for a People Operations Generalist to join our growing People team. You’ll touch the employee lifecycle end-to-end, from offer acceptance through offboarding, while helping to build the processes and documentation that let our People function scale with the business.

This is a great fit for a highly organized, systems-oriented people person who thrives in a fast-paced environment and wants to build operational foundations, not just maintain them.

WHAT YOU’LL WORK ON:

- Own and continuously improve the new hire onboarding experience, ensuring employees are set up for success and internal tasks are tracked and completed on time

- Serve as a first point of contact for employee questions across the full HR spectrum, triaging and routing more complex issues to the right People team member or external partner

- Maintain and improve self-service resources (FAQs, Notion pages, etc.) so employees can find what they need quickly and always feel supported, even when no one’s in the room

- Support rollouts of new People programs and policies, including communication planning, manager enablement, and documentation

- Help bring employee experience programs and events to life that reinforce culture and make people feel valued, from team offsites to milestone recognition

- Process employee changes (promotions, equity refreshes) accurately and on time, including preparing updated employment letters and maintaining compliant employee files

YOU MAY BE A FIT IF:

- You have 2+ years of People Operations experience, preferably at a high-growth startup

- You’ve built and documented HR processes from the ground up, not just executed existing ones

- You have strong written communication skills: you write clearly, keep things simple, and know your audience

- You’ve managed employee data with accuracy and discretion

- You’re comfortable handling competing priorities without losing track of the details

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