People & Experience Manager
This People & Experience Manager leads the delivery of the full employee lifecycle by managing the People & Experience Operations team and ensuring people initiatives, operations, and employee experiences are executed with excellence and consistency. Acting as the bridge between strategic direction and operational delivery, the role partners with leaders to strengthen leadership capability, team effectiveness, and employee engagement. The People & Experience Manager drives the effective implementation of people programmes, policies, and processes across the organisation.
This isn't a generalist HRBP role. You'll be hands-on with the operational engine of People, processes, tools, data, and the day-to-day complexity of a scaling teams while also holding your own in the room with senior leaders on strategy and org design.
WHAT WE'RE LOOKING FOR?
Solid experience working inside a start-up, scale-up, or innovation hub, you know what "no playbook yet" feels like and you build one
Proven experience supporting leaders in fast-paced, scaling, or start-up environments
Bachelor’s qualification in human resources or industrial psychology
Experience leading or deeply embedded in a People/HR function focused on operations, not just policy
Experience leading and developing a People operations team
Strong knowledge of HR practices across the full employee lifecycle, including onboarding
Hands-on fluency with modern, start-up-native HR/People tools (e.g. Greenhouse, BambooHR or HiBob for HRIS/people management) — not just theoretical exposure
Proven experience supporting leaders in fast-paced, scaling, or startup environments
Strong knowledge of HR practices across the full employee lifecycle
Someone who builds process from scratch in the grey space, and doesn't wait for permission to fix what's broken
A track record of advising, challenging, and partnering with senior leaders — not just supporting them
WHAT YOU WILL BE DOING?
Translate the People & Performance strategy into annual and quarterly People & Experience delivery plans.
Partner with business leaders to implement people initiatives that support business objectives.
Lead the consistent delivery of the end-to-end employee lifecycle, ensuring a seamless employee experience.
Support the implementation of culture, engagement, wellbeing and inclusion initiatives that reinforce the bigly way.
Partner with Organisational Effectiveness & Development to deliver learning, succession and career development initiatives.
Ensure all People practices comply with legislation, company policies and governance standards.
Lead, coach and develop the People & Experience Operations team to deliver high-quality, customer-focused People services.
WHO YOU ARE?
Someone who builds process from scratch in the grey space, and doesn't wait for permission to fix what's broken
A track record of advising, challenging, and partnering with senior leaders, not just supporting them
You own outcomes end-to-end, when something's broken, you fix it, you don't just flag it
You bring clarity to complexity - leaders and teams come to you when things feel messy, not just when things feel structured
You're comfortable being the person who builds the plane while flying it, start-up pace doesn't rattle you, it's where you do your best work